NewYork-Presbyterian Medical Group Westchester
Primary Care • Mount Vernon, NY • Since 1998
About
Summary: The NewYork-Presbyterian Hospital (NYP) is a nonprofit, academic medical system and primary teaching hospital for Weill Cornell Medicine and Columbia University. It operates nine campuses in the New York metropolitan area, including flagship centers Columbia University Irving Medical Center and Weill Cornell Medical Center. NYP is one of the largest hospitals globally, with about 6,500 affiliated physicians, 20,000 employees, and over 4,000 beds. It treats roughly 310,000 emergency patients annually and delivers around 15,000 babies. As of 2022, it ranks highly in national and regional hospital rankings (notably 7th in the U.S. and 2nd in the NYC metro by U.S. News & World Report). The organization offers diverse career paths across clinical, allied health, radiology, laboratory, non-clinical, and administrative roles. NYP has a broad footprint in the New York area and surrounding communities.
Clinic Type
Primary Care
Address
540 Gramatan Avenue, Mount Vernon, NY 10552
Phone
+19146685944
pr@nyp.org
Opening Hours
Open Monday - Friday; Monday 9 am - 5 pm; Tuesday 9 am - 5 pm; Wednesday 9 am - 5 pm; Thursday 9 am - 5 pm; Friday 9 am - 5 pm
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Hours of Operation
Open Monday - Friday; Monday 9 am - 5 pm; Tuesday 9 am - 5 pm; Wednesday 9 am - 5 pm; Thursday 9 am - 5 pm; Friday 9 am - 5 pm
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (primarily from Google): 4.1 out of 5 stars (103 reviews)
Patients praise
- High praise for the clinical skills, care, and knowledge of the doctors
- Some staff members are noted for providing excellent, professional service
- Positive experiences with first-time visits for some patients
Common complaints
- Difficulties reaching staff by phone (long hold times, calls not returned)
- Dissatisfaction with administrative/front desk staff responsiveness and professionalism
- Challenges with appointment scheduling (long wait times for physicals)
- Issues with prescription refills and medical record access
- Perceived lack of compassion from administrative staff during urgent situations
"I would give the doctors here five stars and the front desk two stars. They make a situation escalate from bad to severe by not returning phone calls or forwarding your messages to your doctor."
— Birdeye review"Dr. Hartman, is a good doctor, but front desk and administrative staff are awful. You’re put on hold when you call and they never pick up. You have to keep calling back."
— LocalityBiz reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Montefiore Mount Vernon Hospital Unveils the First and Largest Phase of its Renovated Emergency Department — Jun 26, 2026
- Montefiore Einstein and Mount Vernon Mayor Shawyn Patterson-Howard Unveil Modernized Family Health & Wellness Center at Montefiore Mount Vernon Hospital — Dec 15, 2025
- NewYork-Presbyterian Opens a Center for Advanced Care in Westchester: NewYork-Presbyterian The One | Health Matters | NYP — Oct 14, 2025
- State Cash Pumps New Life Into Montefiore's Mount Vernon ER — Jun 29, 2026
- Simone Development Retail Center in Mount Vernon, NY is Now Fully Leased with the Signing of Total Wireless | citybiz — Jul 22, 2025
Information sourced from the clinic's website as of July 11, 2026.
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