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Charlestown Road Dental

4.5 out of 5 · 318 reviews

Dentistry • New Albany, IN

About

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Charlestown Road Dental, LLC is a single-dentist general practice led by John I. Mason in New Albany, IN. The office operates from 3739 Charlestown Rd, New Albany (HQ) and another address in the same location. Key details: - Services: General dentistry (dental procedures) - Contact: Phone numbers include (812) 944-8756 - Workforce: 1 employee; affiliated with Heartland Dental; alumni go to Mortenson Dental Partners - NAICS/SIC: 621210, 6212; Categories include healthcare, dental, New Albany - Availability: 2 offices listed (both at Charlestown Rd, New Albany, IN 47150)

Clinic Type

Dentistry

Address

Charlestown Road, New Albany, IN

Phone

812-944-8756

Email

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Opening Hours

8:00 am-4:00 pm

Website

https://www.dentistnewalbanyin.com/

Services Offered

general dentistry
cosmetic dentistry
teeth whitening
crowns
preventive care
dentures/partials

Team

Dr. E — Dentist
Dr. Chon — Dentist
Harley — Dental Hygienist

Insurance & Payment

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Languages Spoken

English

FAQs

Do you provide interpretation services?

WE DO NOT DISCRIMINATE... WE PROVIDE FREE INTERPRETATION SERVICES TO PEOPLE WHOSE PRIMARY LANGUAGE IS NOT ENGLISH TO EFFECTIVELY COMMUNICATE WITH OUR PATIENTS

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye: 4.5/5 (318 reviews (Birdeye))
Yelp: Not explicitly stated as an average, limited reviews (14 reviews)

Patients praise

Friendly, warm, and caring staff
Praise for specific dentists, particularly Dr. Watts and Dr. Mason
Thorough explanations of treatment plans
Positive experiences with painless procedures such as extractions and root canals

Common complaints

Issues with communication and technical questions responsiveness
Difficulty scheduling urgent care or emergency appointments
Reports of long wait times or poor office coordination

"Dr. E and his staff are awesome the last 2x I've been there and today was 3rd time my first root canal was better than I expected him and alma did great job making me feel at ease and getting me thru it."

— Birdeye user review

"He's so good and will spend as long as it takes to get it just right. I won't lie I was considering finding a new dentist but I'll always go to him."

— Patient testimonial regarding Dr. Watts

"If it were possible I would rate this ZERO stars. I do not recommend this facility, largely due to a refusal to properly communicate with patients."

— Negative user review regarding communication issues

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].