Otolaryngology Associates
Otolaryngology (ENT) • New Castle, IN
About
Summary: - Company details shown: privately held, 2 employees, annual revenue around $14.2M, with contact emails and phone numbers. Website listed as otolaryngology-assoc.com or otolaryn.com. - Notable items: employer rating 3.7/5 from 16 reviews; offices in Richmond VA, Fairfax VA, and Avon IN (Indiana). - The data mix (healthcare vs software development) is inconsistent; no clear, authoritative listing for a New Castle, Indiana otolaryngology center. If you’re specifically seeking an Otolaryngology Center in New Castle, IN: - For Indiana otolaryngology services, you may want to verify with local medical directories or contact the provided numbers/emails to confirm a New Castle presence. Check for a legitimate Indiana ENT practice with a reputable site and patient reviews.
Clinic Type
Otolaryngology (ENT)
Address
1401 Johnston Willis Dr, Richmond, Virginia 23235-4730, US
Phone
+1 317-844-7059
tinnitusinfo@otolaryn.com
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (Otolaryngology Associates - Indianapolis, IN): Example mention of a fairly positive doctor experience, but a negative comment about nursing and a delay (no overall star shown in snippet). (Not specified in provided snippet.)
- Vitals (Otolaryngology Associates Llc - Carmel, IN): 4.2 (plus other sub-scores shown as 4.5–4.8 in snippet). (Not specified; snippet shows ratings overview but not total count.)
- Healthgrades (Otolaryngology Associates group directory): Group/provider listing shows 30 ratings for a listed provider (Dr. Richard Biggerstaff). (30 ratings (for the listed provider shown).)
- WebMD (Otolaryngologists in New Castle, IN): Not a single OA rating; page reports examples of patient feedback for providers in New Castle. (Total of 19 reviews across New Castle otolaryngology results on the WebMD page snippet.)
- Franciscan Health directory (Otolaryngology Associates Indianapolis): Provider ratings shown (e.g., 4.7/5 with 65 ratings; 4.9/5 with 32 ratings; 4.4/5 with 32 ratings; etc.). (Examples include 65, 32, 32, 63, 38 ratings depending on provider listed; totals not provided.)
Patients praise
- Some patients report clinicians being professional/caring and providing generally good care (provider-specific feedback).
- The practice markets/collects testimonials and claims “top-quality” care across multiple Indiana offices.
Common complaints
- Reported negative patient experiences include delays in care/administrative tasks (e.g., waiting for an authorization request).
- A patient review describes worsening symptoms after surgery and dissatisfaction with repeated prescriptions (very negative).
- A legal complaint reports the practice was sued after a cyberattack, with allegations about delayed notification and inadequate cybersecurity protections.
"“I saw a Doctor there , he was pretty good, but his nurse was simply terrible… I waited for a week …”"
— Yelp review snippet (Otolaryngology Associates - Indianapolis, IN)."“Been I'll with yeast n bacteria… had surgery… come 12/ 23 I am worse off than ever! … keeps prescribing same oral rinse n nose sprays! Why?! … Apparently this is t working…”"
— LocalityBiz review snippet for Otolaryngology Associates, LLC (Greencastle, IN page)."Suits accuse Otolaryngology Associates of failing to promptly notify victims and of inadequate cybersecurity procedures/protocols in connection with a cyberattack impacting 316,000 people."
— Indianapolis Business Journal (cyberattack and lawsuits).Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of July 11, 2026.
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