American Family Care
Urgent Care • New Haven, CT
About
AFC Urgent Care West Haven is a walk-in urgent care clinic in West Haven, CT (part of the New Haven area). Key points: - Services: urgent care, in-house lab testing, vaccinations, DOT physicals, occupational medicine, COVID-19 testing, immigration and school/sports physicals, x-ray, drug screening, STD testing, and workplace injury care. - Location: 354 Saw Mill Rd., West Haven, CT 06516. Contact: (203) 896-7000 or (203) 859-9006. - Staffing/operations: Small practice (3 employees) led by Director of Operations Barbara Ronalter. - Accessibility: Walk-in clinic with quick in-clinic services and available vaccinations. - Website: afcurgentcare.com/westhaven If you’re specifically seeking a New Haven-area urgent care option, AFC Urgent Care West Haven serves that nearby area and offers the listed urgent care and testing services without an appointment.
Clinic Type
Urgent Care
Address
527 Elm St., New Haven, CT 06511
Phone
(475) 321-5150
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Opening Hours
Monday - Sunday: 8:00 AM - 8:00 PM
Emergency Care
Emergency care available
Services Offered
Insurance & Payment
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Languages Spoken
FAQs
What are the clinic hours?
Monday - Sunday: 8:00 AM - 8:00 PM
Do you accept walk-ins?
Walk-ins Welcome
Social Media
What Patients Say
Overall sentiment across review platforms: mixed
- Solv Health (DOCS Urgent Care New Haven): 4.1 out of 5 stars (12 ratings)
- Birdeye/Google (AFC Urgent Care West Haven): 4.8 out of 5 stars (1,189 reviews)
- Yelp (Concentra Urgent Care New Haven): 2.8 out of 5 stars (12 reviews)
Patients praise
- Convenient walk-in access and online booking options
- Helpful and kind front-desk or medical staff reported by many patients
- Efficient processing for routine services like occupational screenings
- Shorter wait times compared to emergency rooms
Common complaints
- Long wait times for providers
- Inconsistent or unprofessional staff interactions
- Language accessibility/communication barriers reported by some patients
- Facility comfort issues (e.g., room temperature)
"From begining to end what a great experience from when I walked in to the DR... I recommended this place to anyone"
— Solv Health patient review of DOCS Urgent Care"Waited a long time for a provider. Staff member who took my vitals seemed not prepared, not trained well. The office was way too hot"
— Solv Health patient review of DOCS Urgent Care"Online registration is easy. Staff is knowledgeable and always so kind. The building is very clean. Highly recommended."
— Birdeye/Google review of AFC Urgent Care West HavenSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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