Family Medicine in New Paltz, NY - ProviderMatch
Family Medicine • New Paltz, NY
Clinic Type
Family Medicine
Address
279 Main Street, Family Practice Center of New Paltz, New Paltz, NY 12561
Phone
845-231-5600
medicalrecords@nuvancehealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
—
Team
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades/WebMD: 4.0 - 4.1 out of 5 stars (13-28 ratings per provider)
- WebMD: 4.5 out of 5 stars (12 ratings)
- Optum: 4.9 out of 5 stars (100 responses)
Patients praise
- Professional and kind medical providers
- Attentive care and thorough follow-up from doctors
- Easy-to-use patient portals for some services
- Helpful and accurate clinical guidance
Common complaints
- Difficulty reaching office staff by phone
- Long wait times for appointments and office visits
- Negative impact of organizational changes on office management
- Inconsistent communication with patients regarding scheduling and procedures
"Dr.Denno is fantastic. I hate going to the Doctor, but Dr. Denno is by far the best doctor I have had in my life. He is very kind and caring and not at all smug or pretentious like other Doctors I have had. He always listens and is honest with you the whole time."
— WebMD user review of Dr. Matthew Denno"Doctors are fine. Nurses are fine. Office staff is absolutely the worst I've ever experienced. No one answers phones. When you leave a callback number to avoid staying on hold for 30+ minutes... they never call you back."
— LocalityBiz user review of New Paltz Family Health Center"I had an absolutely terrible experience with Optum in New Paltz, the doctors are fine but everything has gone downhill since Optum took over. It’s nearly impossible to reach the office without being transferred between lots of Optum intermediaries, and mistakes are frequently made."
— LocalityBiz user review of Optum Primary Care - New PaltzSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of July 11, 2026.
Comparing your options?
See other family medicine clinics in New Paltz, or search the full directory by insurance, ratings, and more.