Shady Grove Fertility
Fertility Clinic • Newark, DE
About
Shady Grove Fertility's Newark office in Delaware provides fertility care including new patient consultations, fertility testing, intrauterine insemination, in vitro fertilization, donor egg programs, egg freezing, and genetic screening. Located at 111 Continental Drive in Newark, the clinic is open Monday through Friday from 7:00 a.m. to 3:30 p.m. and accepts most major insurance networks.
Clinic Type
Fertility Clinic
Address
111 Continental Drive, Suite 114, Newark, DE 19713
Phone
302-467-1898
susan.strachan@sgfertility.com
Opening Hours
Monday–Friday: 7:00 a.m.–3:30 p.m.
Telehealth
Not specified
Emergency Care
For urgent needs after hours, call your local office to be connected with the on-call provider.
Services Offered
—
Insurance & Payment
SGF’s accepted fertility benefits; SGF accepts exclusive fertility benefits provided by employers/companies and third-party administrators
Insurance, Self-pay, Financing (SGF Financial Counselor can assist)
Languages Spoken
FAQs
Accepted insurance
A list of insurance networks accepted by Shady Grove Fertility is provided. Coverage varies by state; please confirm directly with your insurer.
Is there a donor egg program available?
Yes, Shady Grove Fertility operates an internationally renowned Donor Egg Program, the largest in the nation.
What is the address of the Newark location?
111 Continental Drive, Suite 114, Newark, DE 19713
What are the office hours?
Monday–Friday: 7:00 a.m.–3:30 p.m.
How can I schedule an appointment?
Schedule Appointment link is available on the site: https://www.shadygrovefertility.com/appointment/
Commitments
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Birdeye, RealPatientRatings: 4.8/5 (Based on 526 and 752 reviews respectively) (526-752 reviews (varies by platform))
- Birdeye (Delaware Institute for Reproductive Medicine): 4.5/5 (189 reviews)
- FertilityIQ (RADfertility): 9.2/10 (82% strongly recommend) (195 reviews)
Patients praise
- Compassionate, kind, and knowledgeable clinical staff (nurses, sonographers, and doctors)
- Supportive environment during difficult emotional journeys like IVF and pregnancy loss
- Professionalism and high quality of care, with many patients reporting successful outcomes
- Efficient and welcoming office atmosphere
Common complaints
- Concerns regarding the billing department, including reports of rude or unprofessional staff and lack of clarity on costs
- Communication challenges, such as difficulties reaching staff or coordinators and conflicting information
- Administrative issues, including lost paperwork or appointments, and difficulty with pharmacy prescriptions
- Occasional reports of feeling like a number or receiving a "conveyor belt" experience rather than personalized care
- Limited flexibility in treatment options or set IVF cycles
"I was treated with respect and I felt like that staff really cared about me as a person, not just a patient."
— Birdeye review for RADfertility"The only complaint I have about RAD is their billing department. They were very unhelpful and rude. They were very unclear about the hidden/additional costs of an IVF cycle."
— FertilityIQ review for RADfertility"They lost my FMLA paperwork and failed to send it in multiple times. They had communication issues which resulted in me having to do multiple biopsies instead of just the one."
— FertilityIQ review for Delaware Institute for Reproductive MedicineSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Delaware Fertility Success Story – Family Story | CCRM Fertility — Feb 9, 2026
- Delaware Fertility Success Story – Family Story | CCRM Fertility — Feb 10, 2026
- Rhonda Wright, PA | Physician Assistant - DIRM — Apr 30, 2026
Information sourced from the clinic's website as of July 11, 2026.
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