New England Orthopedic Surgeons
Sports Medicine • Northampton, MA • Since 1973
About
New England Orthopedic Surgeons (NEOS) is a private medical practice group based in Springfield, MA, with four office locations in the greater Springfield area (Springfield, East Longmeadow, Chicopee). Founded in 1973, NEOS specializes in musculoskeletal care including hip, knee, shoulder, foot, ankle, and hand surgery, and serves patients in Western Massachusetts (Springfield, East Longmeadow, Northampton, Chicopee). They employ about 39 staff and report annual revenue around $14.1 million. Services fall under sports medicine and orthopedic surgery, with a demonstrated focus on diagnosing and treating sports- and activity-related injuries. Contact: +1-413-785-4666. Addresses primarily at 300 Birnie Ave, Springfield, MA 01107.
Clinic Type
Sports Medicine (multi-location group)
Address
265 Benton Dr East Longmeadow, MA 01028; 325B King Street Northampton, MA 01060; 300 Birnie Ave Springfield, MA 01107
Phone
+14137833237
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vitals/rater8 (Dr. Colin Cooper): 4.8/5.0 (81-495 (varies by platform))
- WebMD (Dr. Stephen Kelly): 5.0/5.0 (97)
- Healthgrades (Dr. Robert Cowan): 4.6/5.0 (173)
- WebMD (Dr. Scott Cooper): 4.5/5.0 (28)
Patients praise
- Thorough explanations of treatment options
- Kind and professional bedside manner
- Helpful support staff in many clinical settings
- Effective surgical outcomes for joint replacements
- Good listening skills during consultations
Common complaints
- Long wait times in offices
- Perceived dismissiveness of chronic pain or non-surgical issues
- Inefficiencies in phone and communication systems
- Last-minute appointment cancellations
- Difficulty reaching staff or receiving timely responses
"If you have problems with tendons, nerves, or ligaments then you are just someone in the system who they don't really want to deal with."
— Vitals Review"Your Doctors are first rate. Your phone/communication system is the worst I've ever seen."
— US Companies Review"Dr. Greenbacher was phenomenal. He addressed all concerns we had regarding my son’s injury and was very professional and explained things thoroughly."
— rater8 ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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