United Community & Family Services
Family Medicine • Norwich, CT • Since 1877
About
Summary: United Community & Family Services (UCFS Healthcare) is a nonprofit health and human services organization based in Norwich, Connecticut, with a 140+ year history (founded 1877). It operates as a community-based provider focused on patient-centered care across health and human services. UCFS has 10 offices across the United States (all in Connecticut, including Norwich, Moosup, New London, and Colchester) and employs about 136 people. The organization reports annual revenue of around $10.2 million and collaborates with the community to address high-need areas, aiming to be Eastern Connecticut’s best choice for patient-centered health care. Key details for Norwich: - Headquarters/primary presence in Norwich, CT - Address examples: 165 McKinley Avenue, Norwich, CT 06360; 165 McKinley Avenue, NORWICH, CT 06340 - Local focus as part of UCFS’s statewide and community-based network - Phone number(s) for inquiries: multiple listed CT area lines (e.g., 860-892-7042)
Clinic Type
Family Medicine
Address
47 Town Street, Norwich, CT 06360
Phone
860.892.7042
SFT@ucfs.org
Opening Hours
Nightlight Pediatric Care: Monday – Friday: 5 PM – 9 PM; After-hours pediatric service to treat non-emergency illnesses; open to all even if not UCFS patient
Telehealth
Yes
Services Offered
Insurance & Payment
—
Languages Spoken
—
FAQs
What are the clinic hours?
Monday – Thursday: 8 AM – 7 PM Friday: 8 AM – 5 PM 1st & 3rd Saturday of each month: 9 AM – 1 PM
Is there after-hours care available?
Nightlight Pediatric Care operates Monday–Friday 5 PM–9 PM for non-emergency illnesses; after-hours pediatric service is available through Nightlight as an alternative to the ER.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- seniors.fyi: 4.3/5 (35 reviews)
- Yelp: 3/5 (2 reviews)
Patients praise
- convenient one-stop access to multiple services (primary care, dental, pharmacy, etc.)
- helpful clinicians who listen and explain care options
- efficiency in routine procedures like immunizations
- caring and compassionate primary care providers
Common complaints
- inconsistent service quality
- perceived lack of accountability among front-line staff
- reports of impersonal or rushed interactions
- specific complaints regarding dental care and medical procedures
"On the plus side, the center earns credibility for practical, patient-centered assistance and real-world efficiency... Reviewers repeatedly praise clinicians who listen, explain options, and demonstrate genuine concern."
— seniors.fyi"However, consistency is not universal, and the experience can feel rushed or impersonal at times. Front-line service is occasionally described as unhelpful or siloed, with patients sensing a lack of accountability."
— seniors.fyiSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Nutrition Services — Mar 23, 2026
- [PDF] 34 East Town Street Norwich, Connecticut 06360-350 — Feb 18, 2026
- Rosalyn Allen Food Pantry at UCFS — May 11, 2026
- 2026 Food Pantry Distributions - United Community & Family Services — Dec 12, 2025
- United Community and Family Services - Recovery.com — Aug 26, 2025
Information sourced from the clinic's website as of July 11, 2026.
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