Carbon Health
Urgent Care • Novato, CA • Since 2015
About
Summary: Carbon Health operates a technology-enabled primary and urgent care network, including in-person and virtual visits, with services such as urgent care, testing (cold/flu/COVID), STI testing, and next-day turnaround. They run clinics nationwide in the U.S. (13 offices across the country, including in California) and offer telemedicine as part of a unified care model. Note: As of February 2026, Carbon Health filed for Chapter 11 bankruptcy protection to address substantial debt. - Carbon Health is a nationwide urgent care provider; however, the provided highlights do not confirm a specific Novato, CA location or a Vintage Oaks campus. - For alternatives in Novato, CA, you may also explore nearby urgent care options in Marin County or San Francisco Bay Area. Key details to know: - Industry: Hospitals and Health Care; Type: Private - Founded: 2015; Headquarters: Sunnyvale, CA (note: U.S. presence includes multiple California offices) - Services: Urgent care, primary care, telemedicine, testing (including COVID/flu), workplace health, STI testing - Status: Active company with bankruptcy filing in Feb 2026 (Chapter 11) - Contact: support@carbonhealth.com, info@carbonhealth.com; phone numbers available on their site - Website: carbonhealth.com
Clinic Type
Urgent Care
Address
132 Vintage Way, #F5, Novato, CA 94945
Phone
+1 (415) 539-3241
support@carbonhealth.com
Opening Hours
Every day 9:00 AM – 7:00 PM
Telehealth
Virtual Urgent Care, Virtual Primary Care
Services Offered
Insurance & Payment
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Languages Spoken
FAQs
What are the hours for Urgent Care at Vintage Oaks?
Every day 9:00 AM – 7:00 PM
Do you offer Virtual Urgent Care?
Yes, Virtual Urgent Care is available.
What other services does this location offer?
Virtual Primary Care, Workplace Health, Urgent Care.
How can I book an appointment?
Reservations are easy to set up via their app.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Birdeye / General Aggregates: 4.7 out of 5 stars (332-374 reviews)
- Zocdoc: 4.9 out of 5 stars (59 reviews)
- Apple Maps: 2.7 out of 5 stars (43 reviews)
Patients praise
- Professional and thorough medical care
- Kind and personable staff
- Clean facility
- Easy online appointment scheduling via the app
Common complaints
- Long or unexpected wait times even with appointments
- Perceived lack of professionalism or confusion among staff
- Inconsistent quality of care between different practitioners
"Great service. I was seen on time. Staff and dr were great."
— Birdeye review by Natasha Turner"Horrible experience, besides the fact that they said I had to wait almost an hour when I got there ,everything that could go wrong was wrong. Everyone seems confused, uninformed unprofessional..."
— Apple Maps review by JLara J."Carbon Health is hit-or-miss. You could see someone who's experienced, you could see someone who graduated last week, you could see someone incompetent."
— Apple Maps review by Anne R.Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 10, 2026.
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