Crystal Run Healthcare
Hospital • Nyack, NY • 12 locations in Hudson Valley and lower Catskills (company-wide) locations
About
West Nyack Medical Center in West Nyack, NY offers primary care for adults and children, behavioral health and psychiatry, ear nose and throat, orthopedics and sports medicine, physical medicine and rehabilitation, pulmonary and critical care medicine, and radiology. The center provides urgent care and extended hours including weekend appointments.
Clinic Type
Hospital
Address
2 Centerock Road, West Nyack, NY 10994, United States
Phone
1-888-656-4723 (Radiology scheduling)
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Opening Hours
Mon-Fri 7:30 AM–7:30 PM; Saturday 7:30 AM–2:00 PM; Sunday: Closed
Services Offered
Insurance & Payment
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Languages Spoken
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Current Offers
Weekend primary care appointments (West Nyack)
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Palisades Professional Center): 4.6/5 stars (51 reviews)
- Healthgrades (Montefiore Nyack Hospital): 54% patient recommendation rate (Not specified (HCAHPS survey data))
Patients praise
- Convenient and accessible location with ample parking
- Modern, clean facility environment
- Efficiency in urgent care and same-day visit processes for many patients
- Professional and knowledgeable clinical staff including nurses and therapists
- Comprehensive range of services available in one location
Common complaints
- Mixed experiences with office staff and customer service efficiency
- Occasional reports of perceived lack of empathy or dismissive bedside manner from specific providers
- Historical reports of operational challenges and high staff turnover
"I've been to many medical groups in my life... and this one is the best ever. I had my consultation diagnostic testing / x-rays diagnosis and treatment / cortisone shots ALL IN ONE VISIT. Spectacular."
— LocalityBiz review of West Nyack medical center experience"I found Dr. Medici to be very dismissive... I was crying in his office not just from pain but from his lack of empathy."
— LocalityBiz review of individual physician experience in West Nyack"Long-time Rockland County residents who had previously been “critical of Nyack Hospital” now report being “could not be more pleased,” awarding a “five star review.”"
— Nextdoor community feedback for Nyack Hospital, West Nyack locationSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- ENT & Allergy Associates Welcomes Otolaryngologist — Jan 7, 2026
- Multigated Acquisition (MUGA) Scan – Westchester Medical Center Health Network — Aug 14, 2025
- Montefiore Nyack Hospital Verified Level III Trauma Center by American College of Surgeons; Burke Rehabilitation Named Among Nation’s Best Rehabilitation Hospitals by U.S. News & World Report; Briefs - Rockland County Business Journal — Aug 7, 2025
- Montefiore opens urology center in Nyack - Westfair Communications — Jun 25, 2026
Information sourced from the clinic's website as of July 11, 2026.
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