West Nyack Medical Center
Obstetrics and Gynecology • Nyack, NY • Since 1996 • 12 locations in the Hudson Valley and lower Catskill region locations
About
Crystal Run Healthcare is a private, multi-specialty medical group headquartered in Middletown, NY, with 14 offices across the Hudson Valley. Part of Optum, the practice has over 375 physicians and offers more than 50 medical and surgical specialties. The organization emphasizes transforming health care delivery and community well-being, operates in the Hudson Valley and lower Catskills, and maintains locations including a West Nyack area presence (Dr. Charlotte Creech joined the team and sees patients in West Nyack). Main contact: 845-703-6999.
Clinic Type
Obstetrics and Gynecology
Address
West Nyack Medical Center
Phone
(not provided in extracted text)
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Opening Hours
Mon-Fri 7:30 a.m.-6 p.m.; Saturday 7:30 a.m.-2 p.m.; Sunday Closed
Emergency Care
Radiology: Call 1-888-656-4723 to schedule
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Orthopedics & Sports Medicine
Access our online scheduling tools for select specialties and services using the links below. Please note that not all services are currently available for online scheduling.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Zocdoc (Urgent Care): 4.5/5 (92)
- BestProsInTown (Urgent Care): Not specified (52)
Patients praise
- Convenient, spacious, and clean facility environment
- Access to multiple specialties at a single location
- Compassionate, knowledgeable, and professional medical staff members
- Efficient urgent care services for non-life-threatening needs
Common complaints
- Difficulty scheduling appointments with primary physicians
- Issues with call centers and long hold times during phone support
- Concerns regarding billing problems and administrative efficiency
- Lack of continuity of care and high staff turnover
- Frustration with redirection to urgent care instead of primary providers
"I am almost never able to see my actual primary physician, and I am constantly redirected to urgent care or whichever doctor happens to be available that day."
— LocalityBiz Review"Very nice find in area. Clean, brand new facility. Very well organized and staffed with true professionals."
— Yelp Review"patients are highly critical of the practice’s quality and accessibility of care, as well as billing problems and customer service, since it was bought out by Optum in 2023."
— News 12 reportingSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Optum and Crystal Run Healthcare unveil Cutting-Edge Breast Care and Unified Radiology across the Hudson Valley - Sullivan County Democrat — Aug 1, 2025
- Optum negotiating sale of some specialty practices at Crystal Run - Mid Hudson News — Jun 28, 2026
- Multigated Acquisition (MUGA) Scan – Westchester Medical Center Health Network — Aug 14, 2025
Information sourced from the clinic's website as of July 11, 2026.
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