Claxton-Hepburn Medical Center
Orthopedic Surgery • Ogdensburg, NY • Since 1885
About
Summary: Claxton-Hepburn Medical Center (CHMC) in Ogdensburg, NY, operates a dedicated Claxton Campus with 25-bed Critical Access Hospital and 10-bed observation unit to support emergency and acute care for the North Country. The Center offers comprehensive services across centers of excellence, including orthopedics, along with other specialties such as mental health, oncology, renal dialysis, wound care, breast health, pain management, sleep studies, and more. CHMC is a nonprofit, private hospital founded in 1885, now also operating a standalone psychiatric inpatient unit (opened Oct 2024) with 28 adult beds and 12 pediatric/adolescent beds, and houses the Elizabeth May Duvall Child and Adolescent Behavioral Center. Located at 214 King Street, Ogdensburg, CHMC serves St. Lawrence County and surrounding communities.
Clinic Type
Orthopedic Surgery
Address
214 King Street, Ogdensburg, New York 13669, US
Phone
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Do you offer joint replacement programs?
Yes, Joint Camp and joint replacement care are available.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades / WebMD (Dr. Richard Tombler): 5.0 out of 5 stars (3 ratings)
- WebMD / Vitals (Dr. Thomas Herzog): 4.1 - 4.5 out of 5 stars (7 - 9 ratings)
- MedicalRecords.com: 3.8 out of 5 stars (20 reviews)
Patients praise
- Orthopedic surgeons receive high ratings from patients for their expertise and bedside manner
- Successful orthopedic surgical outcomes (e.g., hip replacements)
- Appreciation for some staff being kind and professional
Common complaints
- Extended wait times for services like blood draws
- Difficulties with the registration/scheduling system
- Reports of poor communication between staff and patients or families
- Some perceptions of impersonal or dismissive care from specific staff members
"Dr. Herzog replaced both of my hips. I feel better than I have in years! He has a wonderful beside manner. I have total confidence in him."
— Vitals"A rare find these days. Dr. Tombler not only is an excellent doctor but his patients are just not only dollar bills. He brings back humanity..."
— Healthgrades"We understand and share the community’s frustrations regarding extended wait times and the challenges with our registration system. These experiences do not reflect the level of care we strive to provide..."
— COO of Claxton-Hepburn Medical Center (via NNY360)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Ogdensburg Rescue Squad reports more calls, longer trips as North Star services decline — Feb 20, 2026
- North Country Orthopedic Group lost millions of dollars, says North Star — Jun 30, 2026
- Claxton-Hepburn uncertainty prompts staffing change at Ogdensburg Volunteer Rescue Squad | St. Lawrence County News | nny360.com — Feb 14, 2026
- Lawmaker "hopeful" for resolution to keep Ogdensburg and Carthage hospitals open | NCPR News — Dec 4, 2025
- 1199 SEIU union weighs in on ways to stabilize Claxton-Hepburn — Jan 23, 2026
Information sourced from the clinic's website as of July 11, 2026.
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