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Ascension Sacred Heart Primary Care

4.8 out of 5 · 301 reviews

Family Medicine • Pensacola, FL

About

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Clinic Type

Family Medicine

Address

Ascension Sacred Heart Primary Care - Downtown Pensacola

Phone

(850) 416-7544

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://healthcare.ascension.org/find-care/specialty/primary-care-doctors/pensacola--florida

Emergency Care

If you are experiencing a life-threatening emergency, call 911 or go directly to the ER.

Services Offered

Primary Care
Family Medicine
General Practice
APRN services
DO primary care

Team

Sherian B Wilmot-Carter, APRN — APRN
Tasheana C Lewis, APRN, RN — APRN, RN
Celine R Gisbert, MD — MD
Kaitlyn Molina
Hali N Pearce, DO — DO
Elaine A Craft, APRN — APRN
Michelle J Brandhorst, MD — MD

Insurance & Payment

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Languages Spoken

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FAQs

What are the hours for Ascension Sacred Heart Primary Care - Downtown Pensacola?

The page excerpt does not provide explicit opening hours. Please contact the clinic at (850) 416-7544 for current hours.

Social Media

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

Healthgrades (Dr. Karen Snow): 4.6/5 stars (94 reviews)
Healthgrades / Baptist Health Care (Dr. Brenda Nguyen): 4.7/5 to 4.9/5 stars (27 reviews)
Healthgrades (Dr. Emmanuel Cruz Caban): 4.9/5 stars (147 reviews)
Healthgrades (Dr. Alexis Cunningham): 5/5 stars (8 reviews)
WebMD (Dr. Tammy Pruse): 4.5/5 stars (45 reviews)
Healthgrades / WebMD (Dr. Paul Freitas): 4.1/5 stars (47-69 reviews)
Birdeye (Ascension Sacred Heart Primary Care Gulf Breeze): 4.8/5 stars (301 reviews)
Birdeye (Perdido Primary Care): 5/5 stars (19 reviews)

Patients praise

Highly valued bedside manner and compassionate care
Physicians who take time to listen and address patient concerns thoroughly
Effective diagnostics and clear communication of treatment plans
Friendly and supportive office staff reported at some locations
Strong patient loyalty and frequent recommendations to friends and family

Common complaints

Long wait times for appointments and in-office visits
Difficulty reaching offices by phone or scheduling appointments
Concerns regarding bedside manner, including reports of doctors feeling rushed, dismissive, or lacking empathy
Complaints about billing and office staff professionalism or rudeness
Frustrations with prescription refill processes

"He listens, he cares and he treats us like people, not just a chart."

— Healthgrades Review (Dr. Emmanuel Cruz Caban)

"Long wait time. Brisk demeanor. Trying to get appointment takes 30-45 minutes on the phone."

— WebMD Review (Dr. Tammy Pruse)

"The minimum wait time to see the doctor is 1 hour - always. I have waited two hours before. When she finally comes in, she's very rushed and does not listen."

— Vitals Review (Dr. Sonja Whitaker)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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