Behavioral & Mental Health
Behavioral Health • Peoria, IL
About
OSF Behavioral & Mental Health in Peoria, Illinois provides diagnosis, treatment, and management of mental and emotional health issues for adults, teens, and children. Services include outpatient therapy, medication management, psychiatric evaluations, and online therapy through SilverCloud, treating conditions such as depression, anxiety, PTSD, ADHD, and family issues.
Clinic Type
Behavioral Health
Address
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Phone
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (University of Illinois Psychiatry and Psychology Outpatient Clinic): 3.4 out of 5 stars (7 reviews)
- Birdeye/LifeStance (Peoria, IL): 4.6 to 4.9 out of 5 stars (149 to 158 reviews)
- Birdeye (Family Care Center): 4.7 out of 5 stars (62 reviews (Peoria, AZ - note: listing specifies Arizona, not Illinois))
Patients praise
- Many patients report positive experiences with individual therapists and psychiatrists, citing compassion, engagement, and effectiveness of care
- Some offices are praised for clean, welcoming, and calming environments
- Polite and helpful front-desk staff are noted in positive reviews for certain locations
Common complaints
- Billing and administrative issues, including overcharging, unexpected fees, and disorganized billing departments
- Difficulty scheduling, cancelled appointments, and long wait times for service access
- Reports of dismissive, incompetent, or apathetic administrative staff in some offices
- Inconsistent quality of clinical care, with some patients feeling ignored or unheard by providers
- Systemic challenges in the broader community, including provider shortages and limited access for Medicaid patients
"It's a shame a great clinical team has to be dulled behind an administrative and front desk team that is rude, incompetent and useless."
— Birdeye (University of Illinois Outpatient Clinic review)"I should have listened to the reviews about billing before signing my daughter up for therapy here. Therapist was great, the charges are INSANE!! $100 cancelation fee."
— Birdeye (LifeStance Peoria review)"Overall, I’m very thankful I found our therapist there; however, I would STRONGLY urge anyone to look elsewhere for mental health services."
— LocalityBiz (The Antioch Group, Inc. review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- The Antioch Group in Peoria marks 30 years of providing mental health services — Jul 4, 2026
- Carle expands mental health services with new Trillium Place site in East Peoria — Mar 21, 2026
- OSF Expanding Behavioral Health and Cancer Care Services in Peoria | Prairie Communications, LLC — Mar 26, 2026
- OSF Strive expands mental health services to more lives touched by violence, including young children | WCBU Peoria — Jun 24, 2026
- Carle Health Invests $2M in Adult Inpatient Behavioral Health Services at Methodist Hospital | Carle.org — Oct 1, 2025
Information sourced from the clinic's website as of July 11, 2026.
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