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Primary Care in Pflugerville, TX

Primary Care • Pflugerville, TX

Clinic Type

Primary Care

Address

10526 W Parmer Ln Ste 409, Austin, TX, 78717

Phone

512.310.4700

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

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Insurance & Payment

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Languages Spoken

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • WebMD / Vitals (Dr. Leah Hernandez): 5.0 out of 5 stars (62 ratings)
  • WebMD (Dr. Brian Lee): 5.0 out of 5 stars (42 ratings)
  • Healthgrades (Dr. Cathy Castillo): 3.3 out of 5 stars (28 ratings)
  • WebMD / US News (Dr. John Boyd): 4.0 out of 5 stars (37-136 ratings)
  • WebMD (Dr. Yetunde Olusanya): 5.0 out of 5 stars (69 ratings)

Patients praise

  • Physicians are frequently praised for being knowledgeable, thorough, professional, and compassionate
  • Many patients appreciate providers who take the time to listen to their health concerns and explain conditions or results clearly
  • Clinics are often described as clean, modern, and well-equipped
  • Staff (nurses and medical assistants) are often highlighted as courteous, helpful, and skilled
  • Some clinics are commended for offering convenient scheduling and same-day or next-day appointments

Common complaints

  • Occasional reports of rude or dismissive front office staff or administrative personnel
  • Some complaints regarding doctors being rushed, lacking compassion, or not listening to patient concerns during appointments
  • Issues with billing, appointment scheduling, and communication regarding charges
  • Occasional difficulty in scheduling timely appointments or concerns about administrative policies like no-show fees

"Dr. Hernandez is a very caring doctor who listens to any concerns I may have."

— WebMD Patient Review

"She seemed more concerned about the coding of the appointment than about my health. Refused to listen to all my health concerns."

— Healthgrades Patient Review

"My primary Dr is Shane Keller. Very nice Dr that actually listens and diagnoses accordingly."

— Unilocal Patient Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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