Primary Care in Phenix City, Alabama

Patients praise

• Providers are generally described as compassionate, knowledgeable, and good listeners
• Many patients feel seen, heard, and cared for by their primary physicians
• Professional and friendly interactions with both doctors and nursing staff reported at several practices
• Efficient in-office experiences and ability to get timely appointments mentioned by some patients

Common complaints

• Inconsistent or poor office support (e.g., difficulties reaching office, lack of callbacks, issues with referrals or prescription confirmations)
• Patient abandonment or removal from active patient status due to infrequency of visits
• Occasional reports of rude or unprofessional behavior by providers or staff
• Challenges with appointment scheduling and rescheduling