Pine Ridge IHS Hospital - Indian Health Road - Helpline Center
Psychiatry • Pine Ridge, SD
About
Pine Ridge IHS Hospital's Behavioral Health Program in Pine Ridge, South Dakota provides individual therapy, marriage and couples therapy, family and group therapy, psychological evaluations, patient education, case management services, and 24/7 emergency mental health services. The program serves federally recognized tribal members and works in partnership with the tribal community to support physical, mental, social, and spiritual health.
Clinic Type
Psychiatry
Address
Pine Ridge IHS Hospital - Behavioral Health Program at Pine Ridge - Indian Health Road, Pine Ridge, SD 57770
Phone
605-867-3100
vol@helplinecenter.org
Opening Hours
8:00am - 4:30pm (MT), Monday - Friday; Emergency Mental Health Services available 24 hours a day / 7 days a week through the Emergency Department
Emergency Care
Emergency Mental Health Services available 24 hours a day / 7 days a week through the Emergency Department
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What services are provided?
Individual therapy, Marriage and couples therapy, Family and group therapy, Evaluations (psychological and psych-social), Patient education, Case management services, and Emergency Mental Health Services available 24 hours a day / 7 days a week.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Multiple healthcare review and data aggregators (e.g., Homefacts, SeniorHealthDatabase, MedicalRecords.com, Indeed): Patient recommendation rates vary significantly across data sources, with some reporting under 50% approval, while another site reflects a rating of 4.9/5 based on a small sample of reviews. (Limited public review volume (generally under 20 reviews visible across monitored platforms).)
Patients praise
- dedicated and talented medical staff working with limited resources
- some positive experiences with individual patient care
Common complaints
- long wait times in the emergency room
- reports of unprofessional, rude, or dismissive staff interactions
- concerns regarding the quality of care and medical errors
- allegations of systemic issues such as nepotism and mismanagement of resources
- difficulty accessing timely specialized care or referrals
"I was seen in the ER here recently and couldn’t have asked for better care... coupled with a doctor who was timely and able to put my situation in plain language."
— MedicalRecords.com review"Horrible service mainly in er room they hurt u more than ur already hurt."
— MedicalRecords.com review"The facility experienced a change recently but patient health care and services remain severely deficient."
— Native Sun News TodaySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Delivering Care in Pine Ridge, South Dakota - SaportaReport — Aug 11, 2025
- Tribe announces Mental Health State of Emergency, community mobilizes for healing - West River Eagle — Jul 24, 2025
- SAM #75H70626Q00141 - IHS Great Plains Area | Govly — Jun 3, 2026
- 988 crisis service receives over 16 million calls, texts, and chats in 3 years of operation: SD 988 Tribal Response continues outreach - West River Eagle — Jul 31, 2025
Information sourced from the clinic's website as of July 11, 2026.
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