Medical City Plano Hospital
Gastroenterology • Plano, TX
About
Summary: Medical City Plano Hospital is a full-service 427-bed acute-care facility in Plano, Texas, with more than 1,300 physicians across 70+ specialties, including trauma care. Established in 1975, it features a comprehensive cardiovascular program, emergency/trauma center, cancer treatment, imaging, women’s and children’s services (high-risk antepartum and NICU), and lifestyle/wellness offerings. The hospital is Joint Commission accredited and was an early Magnet-recognized facility (2007). For gastroenterology needs, the center provides GI-focused services within its broad spectrum of specialties and has an affiliated medical staff and modern technologies to support gastrointestinal care.
Clinic Type
Gastroenterology
Address
3901 W 15TH ST, Plano, Texas 75075, us
Phone
(972)596-6800
MCPLGenetics@medicalcityhealth.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
What Patients Say
Overall sentiment across review platforms: positive
- Healthgrades: 4.9/5 stars (249-349 reviews (per individual physician))
- Vitals: 4.8/5 stars (230 reviews)
- Medicare/US News Hospital Rankings: 86% rating 9 or 10 out of 10 (Based on patient survey ratings)
Patients praise
- Physicians highly praised for excellent communication and thorough explanations
- Staff consistently described as professional and friendly in most positive reviews
- Patients report feeling comfortable and well-prepared for gastrointestinal procedures
- High levels of confidence in the clinical expertise of affiliated gastroenterologists
Common complaints
- Reports of poor office communication and lack of follow-up from some staff
- Occasional concerns regarding long wait times and office disorganization
- Isolated complaints about physician bedside manner and lack of responsiveness after procedures
"Dr. Akerman is thorough during appointments and procedures. For a first time experience, it was seamless. The staff was supportive and explained each step."
— Healthgrades (Patient Review)"Dr. Eidem has been instrumental in my recovery from an extreme flare with my ulcerative colitis that had resulted in hospitalization... he listened to all of our questions and concerns, answering all of our questions without us ever feeling rushed."
— Healthgrades (Patient Review)"Very unorganized, no proper medical standard process, procedure followed. Very scratchy practice... Office seems disorganized and demonstrate lack of follow-up."
— Birdeye (Patient Review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of July 11, 2026.
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