Primary Care in Plano, TX | Baylor Scott & White Health
Primary Care • Plano, TX • Since 1903 • Several Plano/McKinney/Frisco area locations listed in page text locations
About
Baylor Scott & White Health (BSWH) is a large nonprofit healthcare system based in Dallas, TX, formed in 2013 from the merger of Scott & White Health and Baylor Health Care System. It operates 50+ hospitals and 800+ patient-care sites nationwide, with extensive services including primary care, family medicine, women's health, pediatrics, cardiology, orthopedics, gastroenterology, neurology, imaging, and more. BSWH also runs an insurance plan (BSWH Health Plan) and employs thousands of healthcare professionals. For Primary Care in Plano, TX: - BSWH operates primary care and family medicine services within its Plano or North Texas network as part of its broader system. - You can expect access to BSWH clinicians, coordinated care, and potential referrals to specialty services within the BSWH network. Key facts: - Headquarters: Dallas, TX - Founded: 1903 - Revenue: ~$10.5B - Employees: ~15,938 - Locations: >50 hospitals and 800+ sites - Notable: In Apr 2026, BSWH announced leaving Medicaid and individual ACA marketplace plans in Texas, affecting some patients.
Clinic Type
Primary Care
Address
Plano, TX (locations listed include Plano; specific addresses not provided on the page)
Phone
469.800.2000
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Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available (Schedule a virtual care appointment)
Services Offered
Insurance & Payment
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Languages Spoken
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Hospital Compare/HCAHPS surveys: 91 out of 100 overall rating (919 surveys completed)
- Leapfrog Group: 92% Top Box Score for facility and staff experience (OAS CAHPS Survey (Outpatient/Ambulatory))
- Healthgrades: 89% would recommend; 89% gave a 9 or 10 rating (Healthgrades rating (Heart Hospital))
- PissedConsumer: 1.5 out of 5 stars
Patients praise
- High overall patient satisfaction ratings in standardized surveys (e.g., 91-92%)
- High willingness to recommend the facility (e.g., 89%)
- Compassionate and kind care reported by some individual providers
- Strong performance in specific clinical quality domains
Common complaints
- Inconsistent care quality and responsiveness from staff
- Challenges and frustration regarding billing, coding, and insurance disputes
- Difficulties in scheduling appointments or communicating with providers
- Reports of poor customer service and perceived lack of empathy
"Overall the care of the providers is very good, they listen and attempt to make sure you're ok. The billing is a nightmare."
— Better Business Bureau review"I had met my out-of-pocket maximum for the year. I was billed $12,000 from one doctor and $600 from another. The procedure was billed as outpatient, so my responsibility went from $0 to $12,600. Baylor failed to give informed consent, which includes the cost of the procedure."
— PissedConsumer reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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