Patient First
Urgent Care • Portsmouth, VA • Since 1981 • 1 site shown (Taylor Road) locations
About
Patient First is a private urgent care network offering urgent care, primary care, and telehealth, with walk-in services for common illnesses and injuries. Key details: - Services: Urgent care, primary care, telehealth, walk-in clinic options - Locations: 79 locations across Virginia, Maryland, Pennsylvania, and New Jersey; regional offices and multiple Glen Allen, VA headquarters - Hours and access: Walk-in capability; telehealth availability expanded to daily hours (example: 8am–6pm) - Contact: Main phone lines and general inquiries available (e.g., comments@patientfirst.com, 800-447-8588) - Industry and profile: Hospitals and Health Care; privately held; founded 1981; headquartered in Glen Allen, VA Note: The provided highlights reference Patient First centers in multiple states and note a telehealth extension, but there is no specific mention of a "Taylor Road Portsmouth" location in the provided content. For exact Taylor Road Portsmouth details, please confirm the address and hours on the official Patient First site or contact their helpline.
Clinic Type
Urgent Care
Address
2425 Taylor Road, Chesapeake, VA 23321-2201
Phone
(757) 215-1800
notify@patientfirst.com
Opening Hours
Open 8am - 8pm, 365 days a year
Telehealth
Available (telehealth / digital visits)
Emergency Care
If you are having a medical emergency, call 911
Services Offered
Technology & Equipment
Insurance & Payment
Patient First participates with all major health insurance plans. Please read our list of insurance plans accepted at Patient First in Virginia.
Self-pay, Insurance
Languages Spoken
FAQs
Do I need an appointment?
Walk right in. No appointment necessary.
Walk-in policy?
Walk right in. No appointment necessary.
What are the hours of operation?
Open 8am - 8pm, 365 days a year.
What should I do if I have a medical emergency?
Call 911 immediately.
Who should I contact for urgent medical concerns for patients previously seen at Patient First?
Call the Hampton Roads/Tidewater Urgent Care on-call physician at (800) 879-0277.
Commitments
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.2 out of 5 stars (1,604 reviews)
- Solv / Medicals-Health: 3.6 out of 5 stars (14 reviews (Solv))
Patients praise
- Friendly and welcoming staff (receptionists, nurses, PAs)
- Efficiency and relatively short wait times for some patients
- Convenient location and accessible care
Common complaints
- Reports of long wait times to see a provider despite being in an exam room
- Concerns regarding billing practices and refusal of care for old outstanding balances
- Instances of perceived dismissiveness or lack of attention to specific symptoms by medical staff
"The receptionist was lovely, the nurse that took my vitals was lovely, and the PA I saw was lovely. Everyone made me feel welcome and I truly feel like I was in..."
— Yelp"I was just denied treatment. My conditioned worsened and I ended up being out of work 5 days! Patient First should change the name to Payment First they do not put patients first."
— Medicals-Health"I’ve been coming here for 5 years and the service is fast and efficient. I came in yesterday afternoon around 2:15 just for a check up... I was out of the office by 2:54... I always feel very comfortable when I come here."
— UnilocalSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Urgent Care in Virginia Beach, VA — Walk-in Clinics & Hours — Apr 19, 2026
- Patient First Voted "Best Urgent Care" In Chesapeake Family Life's "Family Favorites!" | Patient First — Nov 4, 2025
- A virtual line, rapid scans and same-day results: Chesapeake Regional opens new outpatient facility — Dec 12, 2025
- Patients First - Get In. Get Out. Get Better. — Oct 3, 2025
Information sourced from the clinic's website as of July 11, 2026.
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