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Optum Urology - Fishkill, NY

4.1 out of 5 · 475 reviews

Urology • Poughkeepsie, NY

About

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Optum Urology - Fishkill is a urology clinic located in Fishkill, NY, offering urological services. The clinic is part of Optum Medical Care, a physician-led organization that provides specialty care with administrative and clinical support from Optum.

Clinic Type

Urology

Address

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Phone

1-877-292-4040

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.optum.com/en/care/facilities/ny/optum-urology-fishkill-13599_1005014022.html

Services Offered

Urology

Insurance & Payment

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Languages Spoken

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Social Media

Twitter Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye (Premier Urology - Poughkeepsie, NY): 4.5 out of 5 (378 reviews)
Vitals (Dr. Jason S. Krumholtz, Fishkill, NY): 3.9 out of 5 (17 ratings)
Birdeye (Optum Urology - Cortlandt Manor): 5.0 out of 5 (9 reviews)
Promallu (Optum Multi-Specialty - Poughkeepsie): 2.3 out of 5 (88 reviews)
Zocdoc (Optum Poughkeepsie Urgent Care): 4.62 out of 5 (not provided in snippet)

Patients praise

Some providers/directions reported as professional and caring (e.g., Dr. Grimaldi)
Urology-related Birdeye profile shows high rating in at least one location (Optum Urology - Cortlandt Manor)
Some reviews indicate good bedside manner/wait-time ratings in non-urology Optum Poughkeepsie urgent care listing

Common complaints

Customer service and access problems reported broadly for Optum patients in Hudson Valley (wait times, appointment difficulty, phone system/call center)
Billing issues reported (inaccurate/double billing, unexplained fees)
Staffing/workflow and communication problems (prescription/access issues, staff mishandling paperwork, lack of responses)
Lower ratings/negative patient experiences on some aggregated Optum Poughkeepsie reviews/pages

"“Ordalita De Castro… (Optum Urology - Cortlandt Manor) … 5.0 star rating with 9 reviews.”"

— Birdeye listing for Optum Urology - Cortlandt Manor

"“Patients… are struggling with inaccurate medical bills, poor customer service and declining quality of care.”"

— lohud (survey said / Hudson Valley billing woes and declining care)

"“More than one-third of respondents said they’d experienced ‘serious customer service issues’… particularly with Optum’s centralized phone system… wait times that can extend to several hours.”"

— Times Union (Congressman Pat Ryan releases Optum Health survey results)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].