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Local Clinics - Emergency Medical Services

Emergency Care • Provo, UT

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Summary for user query: Local Clinics - Emergency Medical Services Provo - BYU Emergency Medical Services (BYU EMS) is a nonprofit on the BYU campus in Provo, Utah that provides emergency medical services, medical resources, disability equipment, certification courses, and AEDs on campus, plus information on nearest AEDs. - Key services: on-site EMS, medical resources, AED availability, certification coursework. - Operations: small organization with 4 employees; strong year-over-year growth; campus-focused presence. - Contact and presence: HQ in Provo; main site ems.byu.edu; phone numbers listed (801) 422-0911, (801) 422-7274. If you’re specifically seeking local Provo clinics or EMS services, BYU EMS is the campus-based provider at BYU offering emergency medical response, AED access on campus, and training/certification related to emergency medical services. For broader local clinic options, you may want to search Provo/Orem area emergency medical services and nearby hospitals.

Clinic Type

Emergency Care

Address

280 West River Park Drive, Suite 120, Provo, UT 84604

Phone

8014227274

Email

kevinl_peterson@byu.edu

Opening Hours

Open 10 AM to 10 PM, 7 days a week (Riverwoods Urgent Care)

Website

https://ems.byu.edu/local-clinics

Emergency Care

Emergency care available

Services Offered

—

Insurance & Payment

—

Languages Spoken

—

FAQs

Web: http://health.byu.edu Appointments: Monday - Friday 8 AM to 6 PM Urgent Care (no appointment needed): Monday - Friday 8 AM to 5:30 PM; Saturday 8 AM to noon

No direct FAQ answer provided in the snippet; unable to determine a specific FAQ question/answer.

Social Media

Facebook Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Utah Valley InstaCare (Birdeye): 4.3 out of 5 stars (1,138 reviews)
Riverwoods Urgent Care (Solv): 5.0 out of 5 stars (3 reviews)
Provo Ambulance Billing (Birdeye): 5 out of 5 stars (1 review)

Patients praise

attentive and kind nursing staff
professional and knowledgeable medical providers
clean and welcoming facility environments
efficient processing for minor procedures like stitches
positive bedside manner and emotional support provided to anxious patients

Common complaints

billing and insurance transparency issues
long wait times for appointments or in waiting areas
perceived lack of professionalism or dismissive behavior from specific staff members
miscommunication or delays regarding test results and follow-up care
concerns over inappropriate conduct or unnecessary referrals
inconsistent quality of care between different staff or departments

"I've had the worst experience in my life... I had an anxiety attack, and they treated me like the worst criminal."

— Intermountain Health Utah Valley Hospital review

"Everyone on night crew was super supportive and helpful. Reception was really sweet and they were all professional. Stitches were well done."

— Riverwoods Urgent Care review

"This is shady billing practice. And all for $36 for a missed copay that they neglected to collect from me in the first place."

— Revere Health complaint (BBB)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].