New River Valley Hearing & Balance
Hearing and Balance Care • Radford, VA
About
New River Valley Hearing Inc. is a private hearing and balance care provider based in Radford, Virginia, with two additional offices in Floyd and Radford. They offer aib-certified balance testing and exclusive Lace AI auditory training. The company focuses on helping patients of all ages hear clearly, stay steady, and stay connected. Headquarters and primary location: 616 W Main St, Radford, VA 24141. Contact: 540-731-4327. It operates with a small team and reported annual revenue of about $33.7 million.
Clinic Type
Hearing and Balance Care
Address
Radford, VA and Floyd, VA (two locations)
Phone
540-731-4327
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Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
Current Offers
New Patient Offer — null (expires null)
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Aggregated review platforms (HealthyHearing, Promallu): 4.8/5 to 4.89/5 average rating (65 to 77 reviews reported on various platforms)
Patients praise
- Knowledgeable and helpful audiologists and staff
- Effective treatment for hearing loss and balance issues
- Clear explanations of options provided to some patients
- Friendly service experiences
Common complaints
- Extended wait times for appointments
- Lack of follow-up and communication regarding test results or hearing aid inquiries
- Reports of unprofessional conduct by staff members
"I made an appointment and arrived on time, yet Joanne kept taking walk-ins before me, so my wait time was quite extensive... she did not explain my results or my options... she was supposed to call me the following week which never happened."
— HealthyHearing review (TrinaK H.)"Had a VNG test done here. Casey done my hearing test and Vestibular testing. She told me everything She was gonna do, I... [was] knowledgeable about the inner ear and how it works."
— Reviewer on PromalluSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Radford University, NRV Community Services team up to tackle maternal health crisis in rural Virginia — May 9, 2026
- What’s the NRV’s 'harm reduction' substance use program all about? Find out Wednesday in Radford. - Cardinal News — Feb 9, 2026
- Target 7: Community Health Center expanding to serve more in New River Valley — May 18, 2026
- Target 7: Community Health Center expanding to serve more in New River Valley — May 18, 2026
- Giles, Pulaski hospitals at risk of closure says report — Jun 10, 2026
Information sourced from the clinic's website as of July 11, 2026.
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