Physical Therapy Innovations
Physical Therapy • Richmond, CA • Since 1998
About
Physical Therapy Innovations is a private physical, occupational, and speech therapy company founded in 1998 and headquartered in Auburn, MA, with 12 outpatient clinics across Central MA. It focuses on rehabilitation services, offering clinics in multiple Massachusetts locations (including Shrewsbury, Auburn, Barre, Gardner, and Hopkinton) and operates as a private, for-profit enterprise with 15 employees and roughly $13.9M in annual revenue. The company provides physical therapy services aimed at strength, function, movement, and performance, and maintains a presence in LinkedIn with 308 followers. For contacting or more details, use vdills@physicaltherapyinnovations.com or info@ptinnovations.com, or call (508) 721-0000 / +1 510-524-2177.
Clinic Type
Physical Therapy
Address
East Bay, California (Albany/El Cerrito area)
Phone
All Locations: (510) 524-2177
miriam.castillo@ptinnovations.com
Opening Hours
Mon-Fri 8:00AM-6:00PM
Website
Services Offered
Team
Insurance & Payment
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Cash, Credit/debit card, Check, Possibly third-party providers (not specified)
Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (Physical Therapy Innovations): 3.4/5 (based on 119 reviews on Yelp) (119 reviews)
- Yahoo/Yelp (East Bay Physical Therapy): 4.0/5 (based on 35 reviews on Yahoo/Yelp) (35 reviews)
- NutriFinder (Physical Therapy Innovations): 4.8/5 (based on 197 reviews) (197 reviews)
Patients praise
- Effective pain reduction and improved mobility/function for many patients
- Knowledgeable and skilled therapy staff who care about client needs
- Availability of specialized equipment, such as weight training machines and aquatic therapy
- Clean and professional office environment
- Friendly staff who remember patient names
Common complaints
- Reports of unprofessional, punitive, or rigid cancellation and billing policies (e.g., unexpected fees)
- Concerns regarding disorganization in billing and appointment scheduling
- Complaints about poor communication and lack of care or responsiveness from staff
- Allegations of inexperienced or unsupervised staff (interns) conducting initial evaluations
- Dissatisfaction with high costs relative to appointment duration
"East Bay Physical Therapy is the definition of dysfunction wrapped in excuses. Their communication is so petty, sloppy, and inconsistent it makes you wonder if anyone actually works there."
— Yahoo Local User Review"It is the shockingly unprofessional way they conduct business and billing... I was told I had no co-payment, and 3 months later I get a bill for $525.00."
— Unilocal User Review"Primary instructor/manager did an extensive survey and review of my medical condition and history, and used that information to develop a treatment plan that two of his associates implemented."
— Bay Area Consumers' Checkbook ReviewSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Physical Therapist for Pelvic Floor & Pregnancy Issues — Sep 10, 2025
- Voted Best Physical Therapy Clinic in Oakland 2025 – Here’s Why Locals Trust Pro+Kinetix Physical Therapy & Performance — Aug 25, 2025
- Top Beauty Health and Wellness Services in Oakland and the East Bay - www.oaklandmagazine.com — Aug 9, 2025
- PEMF Therapy - East Bay Disc Centers — Jul 12, 2025
Information sourced from the clinic's website as of July 10, 2026.
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