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Pulmonology and Critical Care Medicine

Pulmonary Medicine • Richmond, VA

About

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Clinic Type

Pulmonary Medicine

Address

—

Phone

(804)828-0100

Email

homepage@vcu.edu

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.vcuhealth.org/services/pulmonology-and-critical-care-medicine/

Services Offered

  • Pulmonary Medicine
  • Critical Care Medicine

Insurance & Payment

—

Languages Spoken

—

Social Media

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Photos

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What Patients Say

Overall sentiment across review platforms: mixed

  • VCU Health (Dr. Thomas Iden): 4.9/5 (70)
  • VCU Health (Janet Pinson, NP): 4.9/5 (170)
  • Vitals (Dr. Ray W. Shepherd): 4.7/5 (15)
  • US News (Dr. Kevin R. Cooper): 4/5 (5)
  • Healthgrades (Dr. Shawn McLane): 3.7/5 (10)

Patients praise

  • Professionalism and thoroughness of care
  • Strong listening skills and empathy reported by many patients
  • Effective treatment of chronic conditions such as asthma and RLS
  • Accessible and clear communication of treatment plans

Common complaints

  • Difficulty getting appointments or long wait times
  • Concerns regarding communication or "bedside manner" (specifically not feeling heard)
  • Perceived misdiagnosis or disagreement with treatment plans

"Dr. Iden and his team are so caring. They all take time to talk to you and answer any questions or concerns you may have. I appreciate them so much."

— VCU Health patient review

"Nurse Practitioner Janet Pinson Is excellent, friendly , caring and takes time listening with her patient."

— VCU Health patient review

"Took me 5 mos to get appt w/him... Misdiagnosed for 17 yrs... Wouldn’t take a stray dog to him."

— Vitals patient review for Dr. Ray Shepherd

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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