Carilion Clinic

4.7 out of 5 · 641 reviews

Urology • Roanoke, VA • Since 1899

About

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Carilion Clinic is a nonprofit, integrated health care system based in Roanoke, Virginia. It operates multiple hospitals and a broad network of primary/specialty practices, with extensive services including urology. The system employs thousands (over 13,000 employees in some descriptions; 4,388 in another) and is the largest employer in the Roanoke Valley. Key facilities and offices are located in Roanoke, VA, with a headquarter address near Roanoke and several Roanoke-area locations. Carilion also runs academic partnerships, including the Virginia Tech Carilion School of Medicine and Research Institute.

Clinic Type

Urology

Address

4064 Postal Drive, Roanoke, VA 24018

Phone

540-224-5170

Email

billingservice@carilionclinic.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.carilionclinic.org/locations/carilion-clinic-urology-postal-drive

Services Offered

Urology care
Lithotripsy surgery
Office exams & diagnostic testing
Robotic surgery

Technology & Equipment

Robotics
Lithotripsy

Team

Mark A. Schmidt, MD, MD — Urology
Kathryn A. Gall, NP, NP — Urology
Bridgette L. Keene, NP, NP — Urology
Rodney J. Poffenberger, MD, MD — Urology

Insurance & Payment

Carilion Clinic contracts with most major health insurance carriers

Carilion Clinic contracts with most major health insurance carriers. This list is updated periodically and is subject to change without notice.

Languages Spoken

English
Vietnamese

Awards & Accreditations

5.0 out of 5 - Mark A. Schmidt, MD; 4.7 out of 5 - Kathryn A. Gall, NP; 4.9 out of 5 - Bridgette L. Keene, NP; 4.8 out of 5 - Rodney J. Poffenberger, MD

Social Media

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

Carilion Clinic Official Website: 4.8 out of 5 stars (based on 558 total ratings) (558)
Healthgrades: 4.5 out of 5 stars (for Dr. Mark Schmidt) (50)
WebMD Care: 4.0 out of 5 stars (for Dr. Rodney J. Poffenberger) (33)

Patients praise

generally high overall facility ratings
knowledgeable medical staff reported in some reviews
staff frequently noted as courteous and efficient
successful treatment outcomes mentioned in positive feedback

Common complaints

reports of discomfort during exams
concerns regarding follow-up and communication timeliness
some patients reported feeling rushed or unheard by specific providers
isolated allegations of unprofessional conduct and diagnostic dissatisfaction

"Dr. Schmidt is the best! Besides being very knowledgeable, he shows genuine concern for my condition and any issues I'm having. He's always very friendly and upbeat."

— Healthgrades patient review regarding Dr. Mark Schmidt

"This doctor is always in a hurry, tells sexual jokes in his office, does not care as much as he should about patients and their families. He is very poor at diagnosing cancer. He takes people for granted and is not prepared when the patient comes in. He does not follow up good and is, in my opinion, an obnoxious quack."

— Vitals patient review regarding Dr. Rodney J. Poffenberger

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Advanced Practice Provider (NP or PA) – Outpatient Urology - Teal — Jun 30, 2026
Advanced Practice Provider (NP or PA) – Outpatient Urology - Indeed — Jul 1, 2026

Information sourced from the clinic's website as of July 11, 2026.

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