Carilion Clinic
Family Medicine • Salem, VA • Since 1899 • 1 location in Salem, VA locations
About
Carilion Clinic is a nonprofit, integrated health system based in Roanoke, Virginia, operating seven hospitals in western Virginia, a broad physician network, and allied services. It includes the Virginia Tech Carilion School of Medicine and Research Institute in partnership with Virginia Tech. The organization employs more than 13,000 people across 225 practice sites and offers primary and specialty care, including family medicine. For specific family medicine services in Salem, Carilion Clinic’s Salem-area providers are part of its physician network, with locations and clinics primarily centered around western Virginia. Contact: direct@carilionclinic.org or 1-800-422-8482 for appointment details and Salem clinic availability.
Clinic Type
Family Medicine
Address
1935 W Main St, Salem, VA 24153
Phone
540-387-0441
billingservice@carilionclinic.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Yes—video visits with a virtualist, current pediatric and adult patients
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Carilion Clinic contracts with most major health insurance carriers. List updated periodically; verify with insurer prior to care.
Self-pay, Insurance-based billing, Billing through Carilion Clinic
Languages Spoken
FAQs
What services are offered at Carilion Clinic Family Medicine - Salem?
Primary care, family medicine, preventive and ongoing care, video visits via virtualist.
Is the clinic accepting new patients?
Some providers are accepting new patients (as indicated for certain physicians, e.g., Kirsten M. Gardner, DO).
What forms should I download before my appointment?
Please download the following forms to fill out prior to your appointment. Once completed, print and give them to your care team upon arrival. - Patient Consent Form - Patient Registration Form - Patient Family History Form
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.2 out of 5 stars (37 reviews)
- Official Carilion Clinic Website: 4.9 out of 5 stars (49 ratings)
- Vitals: 3.7 out of 5 stars (Not explicitly stated (practice average))
Patients praise
- Appreciation for specific physicians (e.g., Dr. Saks)
- Some patients report friendly and professional clinical staff interactions
- Efficient office operations mentioned by some patients when using digital tools like MyChart
Common complaints
- Frequent appointment cancellations and long wait times for rescheduling
- Difficulties with scheduling medical tests and lack of follow-up from staff
- Perceived rudeness or unhelpfulness from administrative/clerical staff
"What I'm frustrated with is the fact that I have got canceled on MULTIPLE times and then get pushed MONTHS out to be seen again."
— Birdeye Review"Staff is very friendly and professional. They are compassionate and focused on you as a patient. The office is well run so appointments are on time."
— Loc8NearMe ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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