Salem Family Health Center
Family Medicine • Salem, MA • Since 1987 • 3 community-based locations in Salem, Peabody and Gloucester locations
About
Salem Family Health Center is part of North Shore Community Health (NSCH), a nonprofit providing comprehensive, patient-centered primary care across the North Shore. Key details: - Services: Primary care for all ages, plus Dental and Behavioral Health; four NSCH locations include the Salem Family Health Center. - Providers: Board-certified Physicians, Nurse Practitioners, and Physician Assistants. - Locations: The Salem Family Health Center is located at 27 Congress St, Salem, MA 01970 (HQ); additional NSCH sites include a Salem High School-based health center, Peabody Veterans Memorial High School, Gloucester Family Health Center, and a Peabody Family Health Center. - Mission/approach: Focus on accessible, affordable care and building healthy communities. - Scale: Founded 1987; ~80 employees; annual revenue around $21.8M; total funding ~$50K. If you’re specifically seeking information about the Salem Family Health Center’s patient care, visit details, or services offered there, NSCH indicates integrated primary care at this site as part of its four-location network.
Clinic Type
Family Medicine
Address
Salem Family Health Center, 301 Essex Street, Salem, MA
Phone
978-744-8388
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Opening Hours
Monday: 8:30AM – 7:30PM Tuesday: 8:30AM – 5:00PM Wednesday: 8:30AM – 7:30PM Thursday: 8:30AM – 5:00PM Friday: 8:30AM – 5:00PM Saturday: 8:30AM – 1:00PM
Telehealth
Available
Services Offered
Team
Insurance & Payment
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Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 5/5 stars (Hudson Headwaters location) (40 reviews)
- rater8 (Salem Family Health): 4.9/5 stars (rater8) (874 ratings, 296 comments)
Patients praise
- kind and friendly staff
- clean and well-maintained facility
Common complaints
- disorganized administration and communication issues
- difficulty with appointment scheduling and frequent cancellations
- perceived lack of care and unprofessional behavior from staff
- inconsistent provider continuity
"I have been a patient at this provider for less than two months and so far I have seen they are disorganized, unaccountable, and uncaring."
— LocalityBiz review"Everyone with whom I interact is unfailingly kind, helpful, and friendly. Facility, great staff, clean, friendly, new."
— rater8 reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Salem Primary Care Clinic - Oregon Integrated Health — Sep 26, 2025
Information sourced from the clinic's website as of July 11, 2026.
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