Salem VA Medical Center
Palliative and Hospice Care • Salem, VA
About
Salem VA Medical Center in Salem, Virginia provides palliative and hospice care, long-term care, rehabilitation services, and 24/7 nursing and medical care to veterans. Services include pain management, physical therapy, advance directives guidance, bereavement support, and care coordination for patients with serious or life-threatening illnesses.
Clinic Type
Palliative and Hospice Care
Address
1970 Roanoke Boulevard, Salem, VA 24153-6404
Phone
988
katelyn.peters@va.gov
Opening Hours
24/7
Emergency Care
Emergency care available
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What is palliative care?
Palliative care focuses on comfort, quality of life and reducing suffering for patients with serious illnesses.
What is hospice care?
A type of palliative care offered to patients with life-threatening illness under certain conditions.
What services are included in palliative and hospice care?
Pain and symptom management; emotional, spiritual, and psychosocial support for you and your family; help with advance directives, health care power of attorney, funeral arrangements, and applying for VA death and burial benefits; education to help you and your family make informed health care decisions; bereavement care for surviving family members.
How can I schedule, reschedule, or cancel an appointment for palliative/hospice care?
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Are hospice and palliative care designed for terminal illnesses?
Yes, hospice care is a type of palliative care offered to patients with life-threatening illness under certain conditions; palliative care focuses on comfort and quality of life.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Aggregated third-party review sites: 4.2 to 4.5/5 stars (based on 133-14 reviews from various aggregators) (133 reviews (aggregated))
- CMS HCAHPS (Centers for Medicare & Medicaid Services): 5 out of 5 stars (CMS Hospital Rating) (397 patient surveys analyzed)
- VA SAIL (Strategic Analytics for Improvement and Learning): 4.0/5.0 (VA SAIL quality rating) (N/A (Composite measure))
Patients praise
- high levels of patient trust in the facility
- favorable ratings compared to national VA averages in quality and patient experience surveys
- staff described by many as professional, friendly, and dedicated
- effective and responsive leadership in addressing veteran concerns
- cleanliness of the facility reported by a majority of patients
- strong communication from nursing and medical staff reported in satisfaction surveys
Common complaints
- difficulty scheduling and rescheduling appointments
- long wait times in some departments, including ER and surgical waitlists
- concerns regarding communication and responsiveness of certain staff members
- isolated reports of poor patient comfort or perceived lack of care
- maintenance issues with facilities reported to the patient advocate
"The mental health department has helped my disabled combat vet husband and provided stellar support. I could go on and on about how great Salem VA is... BEST VA IN THE USA."
— User review, Medicals-Health.com"Its impossible to contact the orthopedic clinic... this appointment was very important to me and the situation was initially very frustrating... however... I am very grateful the hospital has contacted me directly in attempt to resolve this problem."
— User review, MedicalRecords.com"Brought my wife to ER... They had no chair that gives leg support... No sense of patient comfort or protection whatsoever ' Dispicable."
— User review, TrustReviewers.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- ‘VA Gave Me A New Lease On Life’ 93-Year-Old Virginia Veteran Home And Thriving After VA Treatment | VA Salem Health Care | Veterans Affairs — Aug 21, 2025
- Salem VA to make upgrades to health care infrastructure — Feb 19, 2026
- ‘VA treatment gave me a new lease on life’ - VA News — Dec 6, 2025
- Salem VA earns 5 stars in quality ratings — Sep 12, 2025
- Salem VA Health Care System announces infrastructure upgrades – Salem Times Register — Mar 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
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