Salem Hospital
Primary Care • Salem, MA
About
Mass General Brigham – Salem Hospital (North Shore Physicians Group) is a nonprofit hospital system based in Salem, MA, with 2 offices in the United States. Key details: - Industry: Hospitals and Health Care; Type: Nonprofit - Headquarters: Salem, Massachusetts - Affiliated names: Mass General Brigham – Salem Hospital, North Shore Medical Center, North Shore Physicians Group - Website: salem.massgeneralbrigham.org - Contact: +1 978-741-1200; emails: contactnsmcweb@partners.org - Employees: 768 (up ~5.9% YoY) - LinkedIn: linkedin.com/company/northshoremedicalcenter (approx. 7,944 followers) - Focus: General hospital services within the Mass General Brigham network; primary care is part of the North Shore Physicians Group ecosystem - Locations: 2 offices in Salem, Massachusetts For detailed primary care options, consider visiting the site or contacting the provided phone/email to inquire about PCP availability, clinic locations, and appointment scheduling.
Clinic Type
Primary Care
Address
Salem Hospital, North Shore (Mass General Brigham)
Phone
844.839.8299
lfruggiero@partners.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available (virtual urgent care)
Emergency Care
Emergency care available through Mass General Brigham
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What primary care services are offered at Salem Hospital?
Salem Hospital offers internal medicine, family medicine and pediatric primary care with nearly 200 board certified primary care physicians.
Is urgent care available for patients at Salem Hospital?
Urgent care and virtual urgent care are available through Mass General Brigham.
Are the primary care doctors affiliated with other providers?
Our primary care doctors are affiliated with all the providers in the Mass General Brigham system.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Mass General Brigham Doctor Profiles: 4.8-4.9 out of 5 stars (average for individual providers) (Varies (e.g., 157-194 ratings per provider))
Patients praise
- Highly competent and attentive physicians with good bedside manner
- Positive experiences with scheduling urgent or same-day appointments for established patients
- Strong, long-term patient-provider relationships
- Effective clinical care for specific medical issues once seen
Common complaints
- Administrative disorganization and poor communication (e.g., appointment cancellations, lack of follow-up on test results)
- Perceived lack of compassion or rudeness from some staff members
- Difficulties with billing and insurance coordination
- Long wait times and perceived lack of efficient care coordination
"Dr Ayers has been my PCP for many years. She is one in a million... She really listens to me... I'm never rushed out the door & that in itself is so appreciated."
— Mass General Brigham Provider Profile (Dr. Kathleen Ayers)"I have been a patient at this provider for less than two months and so far I have seen they are disorganized, unaccountable, and uncaring."
— LocalityBiz (Salem Family Health Center Review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- SHS Medical Assisting Program Partners with MGB Salem Hospital to Expand Student Practicum Opportunities - Salem School District — Jun 24, 2026
- Salem High students get real-world experience at Salem Hospital | Local News | salemnews.com — Jul 7, 2026
- CMS ‘Medical Detectives’ Observe Hands-On Screening Procedures, Learn Healthy Habits - Salem School District — Jan 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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