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Internal Medicine in Salt Lake City, UT - Intermountain Health

Internal Medicine • Salt Lake City, UT

About

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Clinic Type

Internal Medicine

Address

389 South 900 East, Salt Lake City, UT 84102

Phone

385-282-2600

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://doctors.intermountainhealth.org/search?display_location=Salt+Lake+City%2C+UT&distance=25&location=40.7607793%2C-111.8910474&page=2&sort=distance&specialty_all=Internal+Medicine

Services Offered

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Team

D. Scott Burton, MD — MD
Anya M. Kalsbeek, MD — MD
Gregory A. Parkin, MD — MD
Aaron T. Gomez, MD — MD
H. Craig Harmon, MD — MD
Rebecca S. Klotzer, PA — PA
Russell P. Maxwell, MD — MD
Rachel A. Mitchell, MD — MD
Stuart L. Goates, MD — MD
Samuel C. Thomas, MD — MD
Matthew Jeremiah Matson, MD — MD
Usman Akhtar, MD — MD

Insurance & Payment

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Languages Spoken

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye (Salt Lake Clinic): 3.4 out of 5 stars (198 reviews)
Intermountain Health (Dr. Russell P. Maxwell): 5.0 out of 5 stars (based on 542 ratings) (70 written reviews)
Intermountain Health (Dr. Bernard J. Liang): 4.9 out of 5 stars (based on 423 ratings) (53 written reviews)
Intermountain Health (Dr. Reid B. Hales): 5.0 out of 5 stars (based on 603 ratings) (54 written reviews)
Intermountain Health (Dr. Belinda Trieu): 4.9 out of 5 stars (based on 528 ratings) (58 written reviews)
Intermountain Health (Dr. Matthew J. Farley): 4.9 out of 5 stars (based on 526 ratings) (63 written reviews)

Patients praise

High patient satisfaction with individual Internal Medicine physicians who are described as thorough, good listeners, and caring
Doctors are frequently praised for taking time with patients, not rushing, and explaining medical conditions clearly
Strong, long-term relationships with established primary care physicians in the Intermountain network

Common complaints

Difficulties scheduling appointments and long wait times on the phone
Reports of unprofessional, rude, or inattentive front desk and administrative staff
Frustrations with billing processes and insurance authorization errors
Concerns regarding poor communication, specifically failing to call back with test results or notify patients about provider changes

"Dr. Hales is an exceptional physician who truly cares about his patients. He takes the time to listen, explains everything clearly, and always makes me feel comfortable and confident in my care."

— Intermountain Health Patient Review

"I just let you know that your clerks I mean, one guy who always answer me very rude and no one to listen what I talking and also they dont very care about patient when patient has some test... They never call back to say results and what he have to do."

— Birdeye Patient Review

"Dr. Liang was not only very knowledgeable in responding any questions I have, he was very present and listened to all my questions and concerns I had during my Medicare Annual Wellness visit... and has been very responsive in his follow-up."

— Intermountain Health Patient Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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