Finding Mental Health Care
Psychiatry • San Gabriel, CA
About
NAMI San Gabriel Valley offers no-cost mental health services to individuals with mental illness, as well as support for families, caregivers, and friends. Based in Pasadena, CA, they operate three offices in the Southern California area and are a small private nonprofit organization with 4 employees. Contact options include multiple customer service numbers. For immediate assistance, consider calling their listed numbers or visiting their website for programs and events.
Clinic Type
Psychiatry
Address
909 S Fair Oaks Ave; Pasadena, California 91105-2625, US
Phone
(800) 854-7771
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Dr. Ken Nguyen): 4.9/5 stars (70 reviews)
- Birdeye (ESGV MHC): 2.4/5 stars (23 reviews)
- WebMD (Dr. Shao Ye): 3.0/5 stars (7 ratings)
- Healthgrades (Dr. Zhong Ye-Bates): 5.0/5 stars (1 rating)
Patients praise
- Compassionate and attentive individual providers in some private settings
- Effective use of telehealth for scheduling and consultations
- Professional and organized office staff in some private practices
- Supportive and goal-oriented therapy approaches at certain specialized centers
Common complaints
- Inconsistent availability and high turnover of therapists and psychiatrists
- Lack of responsiveness, communication, or follow-up regarding appointments and prescription refills
- Long wait times for appointments and administrative delays
- Perceived lack of compassionate or individualized care at some larger community centers
- Reports of unprofessional or dismissive staff interactions
"He patiently listened to my concerns and was quite compassionate in his communication style. Genuinely got the impression he cares."
— Healthgrades review for Dr. Ken Nguyen"this place takes your mental health as a joke and could give a shit about you finding care elsewhere. DO NOT WASTE YOUR TIME COMING HERE"
— MapQuest review for ESGV Mental Health Center"I can really appreciate the attention the staff put on my well being and began feeling better within a short time span."
— Hope Therapy Center testimonialsSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Psychiatrist San Gabriel, Los Angeles County, CA - Brain Health USA — Jul 31, 2025
- CARE Act & CARE Court - NAMI San Gabriel Valley — Oct 26, 2025
- 7 Practical Ways to Find Mental Health Help Los Angeles County CA — Jan 16, 2026
- Mandarin speakers in SoCal get a new space to talk mental health | LAist — Mar 28, 2026
Information sourced from the clinic's website as of July 10, 2026.
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