Mental Health Resources | County of San Mateo, CA
Behavioral Health • San Mateo, CA
Clinic Type
Behavioral Health
Address
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Phone
800-686-0101
HSA_CalFreshOutreach@smcgov.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- San Mateo County Behavioral Health and Recovery Services (BHRS) internal reports: 8.9/10 (Average client satisfaction rating in Full-Service Partnership programs) (Based on self-reported client surveys and interviews)
- BHRS Consumer Perception Survey: 91% satisfaction rate (827 consumers and family members (2019 survey))
Patients praise
- High overall client satisfaction ratings (e.g., 91% satisfaction in general surveys)
- Positive therapeutic alliances and staff perceived as attentive, respectful, and caring
- Effective support for personal growth, stability, and crisis management
- Access to a broad range of resources including housing and employment assistance
- Successful implementation of peer support programs like Voices of Recovery
Common complaints
- Inconsistency in appointment scheduling and service delivery
- Staff being perceived as busy or overworked and high staff turnover
- Communication challenges, including initial lack of follow-up or check-ins
- Stigma related to medication-assisted treatment for substance use disorders
- Inadequate data analytics and transfer delays for Medi-Cal coverage
"It’s been very good for me, Telecare has been good to me. I've been with them for 13 years. They have helped me with medication, provided housing, and also helped me get a job."
— San Mateo County FSP Client Synthesis (Multi-County FSP Innovation Project)"I'm doing better than I've ever done, really, in my life. My mental health's doing much better than it's ever done and it's a prime example of people watching over me and support and getting the support I need and the love from my family…I never done this well mentally in my entire life, so I'm grateful for that."
— San Mateo County Behavioral Health and Recovery Services (BHRS) Qualitative Analysis Memo"Caminar has been really hit or miss. If we get calls for support, great. If not, I don't know who to ask. I don't know who is taking care of my [family member’s] case. It’s been on and off. There hasn’t really been a routine schedule where he [family member] has appointments with different staff."
— San Mateo County FSP Client Synthesis (Multi-County FSP Innovation Project)Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- San Mateo County Funds $7.5M for 2-Year Contract with Telecare Corporation for 24/7/365 Mobile Crisis Response Team (MCRT) Services to Help County Residents Experiencing Behavioral Health Crisis - COASTSIDE BUZZ — Jul 11, 2025
- For $3.8M San Mateo County Supervisors Contract with Telecare for State Mandated Crisis Hotline and Mobile Crisis Response Team (MCRT) Dispatch Services ~ But Will it Reach the Coastside? - COASTSIDE BUZZ — Nov 13, 2025
- How Bay Area police changed their approach to mental health calls - CalMatters — Dec 23, 2025
- December Newsletter: Big Feelings, Parent Survey, and Holiday Support Services – First 5 San Mateo County — Dec 1, 2025
- Jackie's News, September 2025 | County of San Mateo, CA — Sep 30, 2025
Information sourced from the clinic's website as of July 10, 2026.
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