Behavioral Health and Recovery Services
Rehabilitation • San Mateo, CA
About
Alcohol and Other Drugs Services - San Mateo County Health in San Mateo, California offers substance use treatment including detoxification, outpatient, residential, and medication-assisted treatment services. The program provides free assessments and referrals through its ACCESS Call Center, operates on a sliding fee scale with no one turned away for lack of funds, and gives priority admission to pregnant and parenting women.
Clinic Type
Rehabilitation
Address
—
Phone
1 (800) 686-0101
hrwebmaster@smcgov.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
—
Sliding fee scale, No one turned away for lack of funds
Languages Spoken
—
FAQs
Get Help Now for problems with alcohol and opioid use.
Call (650) 573-2735
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- San Mateo County Health (BHRS/FSP Program Evaluations): 91% satisfaction rate in consumer survey; average satisfaction rating of 8.9/10 in FSP program evaluation (827 consumers in 2019 survey; 19 staff members in FSP evaluation)
Patients praise
- High general satisfaction rates with BHRS services
- Supportive and caring staff interactions
- Positive feedback on access, timeliness, and therapeutic alliances in pilot programs
- Effective team collaboration and personalized care approaches
Common complaints
- Inconsistency in appointments and service delivery
- Difficulty filing formal complaints or lack of awareness of the process
- Staff turnover impacting care continuity
- Variability in experience depending on specific staff members or providers assigned
"I like/am satisfied with the services I received here."
— San Mateo County Health BHRS Consumer Perception Survey"Most of my interactions have been really positive. I feel like they really genuinely care."
— Multi-County FSP Innovation Project Client Interview"I did want to file a formal complaint, but my case manager told me that I wasn’t able to do that. ... there was no way for me to file a formal complaint about something that I was really upset about."
— Multi-County FSP Innovation Project Client InterviewSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Behavioral Health & Recovery Services Alcohol & Other Drug Services (6170P) | San Mateo County Performance — Jan 17, 2026
- Overdose Prevention Coalition Launches Naloxone Program, Expands Free Access in County | County of San Mateo, CA — Feb 11, 2026
- BHRS Quality Management - San Mateo County Health — Jun 18, 2026
- Ensuring Compliance and Effective Collaboration Among Specialty Mental Health Services (SMHS), Drug Medi-Cal Organized Delivery System (DMC ODS) and Managed Care Plan (HPSM): MOU Training
Information sourced from the clinic's website as of July 10, 2026.
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