UT Primary Care
Primary Care • Sevierville, TN • Since 1956
About
Summary: UT Medical is a nonprofit organization linked to UT Medical Center, with about 91 employees and multiple offices. It is headquartered in Knoxville, Tennessee, with six U.S. offices including locations in Morristown, Knoxville (HQ), Sevierville, Lenoir City, and Maynardville. The Sevierville location is one of their primary care offices.
Clinic Type
Primary Care
Address
UT Regional Health Center Sevierville (as part of UT Regional Health Center Sevierville)
Phone
865-428-7586
BOCustomerservice@utmck.edu
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
true
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Google Reviews aggregation): 4.3 out of 5 stars (24 reviews)
Patients praise
- Friendly and helpful front desk and diagnostic staff
- Clean, professional facility atmosphere
- Efficient care and short wait times mentioned by some patients
- Appreciation for the connection to the broader UT Medical Center network and system integration
- Highly knowledgeable and caring physicians
Common complaints
- Perceived lack of follow-through and helpfulness from certain providers
- Difficulty reaching staff via phone or getting timely responses to voicemails
- Frustration with medication refill processes and communication regarding provider availability
- Concerns regarding costs for services deemed unhelpful by patients
"The front desk and the vitals ladies were great. As for the NP. Jonathan he is rather useless and or very lazy... Instead of him following through and going ahead and shutting [a CT scan] up. He tells her to get in touch with her regular doctor tomorrow. The only thing they actually did do. Is charge us $107.50 to tell my wife call her regular doctor in the morning."
— Local business review portal"I have called several times over a month to let them know I had to stop taking medications due to it making me sick. No response at all after leaving several voicemails. I will not longer be using UT as they are lacking in customer care these days."
— Local business review portal"Palmer is a true Doctor, very knowledgeable, very patient and most of all very caring for his patients."
— YelpSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Affordable health clinic in Sevier County seeing new patients with expanded access — Aug 11, 2025
- Mobile health clinic rolling through Sevier County — Jul 24, 2025
- Fox returns home to help continue Mountain Hope Good Shepherd Clinic's faith-based mission | News | themountainpress.com — Jul 10, 2026
- UT Medical expands access to health care with new location in Scott County — Mar 30, 2026
- UTMC opens specialty clinic in Oneida - by Ben Garrett — Jan 12, 2026
Information sourced from the clinic's website as of July 11, 2026.
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