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Centerstone

4.4 out of 5 · 16 reviews

Behavioral Health • Shelbyville, TN

About

Centerstone Shelbyville – South Wall Street Shelbyville is a location of the Centerstone nonprofit mental health and addiction treatment system. Centerstone operates as an NGO/NPO focused on mental health care for adults, children, families, and military communities, with services across the United States and in Puerto Rico, Colombia, and Canada. The Shelbyville site is part of Centerstone’s network of facilities led from Nashville, TN, and supports Centerstone’s mission to provide accessible behavioral health services. For exact services, hours, and contact details for the Shelbyville location, please visit Centerstone’s official site or contact central care lines.

Clinic Type

Behavioral Health

Address

604 South Wall Street

Phone

877-467-3123

Email

helpnow@centerstone.org

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Crisis services referenced; NHSC member facility

Services Offered

  • Behavioral health clinic
  • Initial appointments
  • Crisis services may be referenced but not explicitly listed on page

Insurance & Payment

—

Languages Spoken

—

Awards & Accreditations

  • NHSC member - National Health Services Corps (NHSC.hrsa.gov)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Google reviews): 4.2/5 (17 reviews)
  • Rehab.com: 4.38/5 (16 reviews)
  • WebMD: Not explicitly rated (single negative review) (1 review)

Patients praise

  • Positive experiences with specific counselors or therapists
  • Helpfulness of peer support services for some individuals
  • Improved satisfaction when connected with appropriate, comprehensive care plans

Common complaints

  • Frustration with administrative processes and long hold times
  • Difficulties with re-enrollment or scheduling after a break in service
  • Dissatisfaction with the perceived effectiveness of care or feeling unsupported

"Why aren't enough reviews about Centerstone that say precisely how horrible this place functions? First, they make you sit through a 30-minute hold system and then they ask you a question and type for 10 minutes before they ask you the next."

— WebMD

"This time around I feel that I am getting the help I need and more. Along with therapy and seeing my primary physician, I am getting services that I wasn't before. My experience at Centerstone has been great and I will continue to get the help I need."

— Birdeye (Google)

"If your teenager needs to see a counselor, I highly recommend Mrs. Stamps. I have watched her work her magic with a variety of teenagers. She is compassionate, honest, realistic, and passionate about her job."

— ScoreDoc

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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