Norton Immediate Care Center - Shelbyville, KY
Urgent Care • Shelbyville, IN • Since 1886 • 1 location ( Shelbyville) locations
About
Norton Immediate Care Center in Shelbyville, KY is part of Norton Healthcare, a Louisville-based health system with multiple clinics and hospitals across Greater Louisville and Southern Indiana. The system operates numerous immediate care centers, supports a large network of physicians and providers, and continues to expand its presence in Southern Indiana and the Louisville area. For Shelbyville specifically, Norton Healthcare’s network includes an Immediate Care Center as part of its broader Shelbyville and surrounding community care offerings.
Clinic Type
Urgent Care
Address
Governors Square shopping center at intersection of U.S. 60 (Frankfort Road) and Highway 53 (Mt. Eden Road), Shelbyville, KY
Phone
+15026291234
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Opening Hours
9-6 (as per site snippet)
Telehealth
Available via Norton eCare and Norton MyChart for nonurgent concerns
Emergency Care
Emergency Department not required for non-life-threatening conditions; walk-ins accepted; see emergency if life-threatening
Services Offered
Technology & Equipment
Insurance & Payment
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Copays due at time of service, Self-pay pricing typically $100-$250 per visit (varies by services), Payment plans available, Financial assistance available
Languages Spoken
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Pricing
FAQs
What is Norton Immediate Care Center – Shelbyville?
An urgent care/immediate care center offering same-day care for all ages seven days a week, for non-life-threatening conditions.
What should I bring to my appointment?
Photo identification; Insurance information; Payment method (credit/debit card or cash); Medication list; Medical records if relevant.
Does saving my spot guarantee an appointment time?
Saving a spot ahead of time holds your place in line. It is not an appointment and may be affected by emergency or other factors.
What if there are no reservations left?
We always accept walk-ins. You may be seen based on order of arrival. Other options include Norton Prompt Care clinics or virtual care via Norton eCare.
What are the insurance and self-pay options?
We accept insurance; payment plans and financial assistance are available. Copays are typically due at time of service; self-pay visits may range from $100 to $250 depending on services. Contact customer service for billing questions.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Birdeye/Google: 4.7 out of 5 stars (380 reviews (Birdeye/Google aggregate))
Patients praise
- Friendly, professional, and respectful staff
- Efficient and quick check-in process for many patients
- Clear communication regarding tests and treatment options
- Clean and welcoming environment
Common complaints
- Occasional complaints regarding administrative errors in lab processing
- Some reports of long wait times
"The whole staff from check in to discharge are top notch! Thanks for the prompt and personal care."
— Birdeye User Review"The staff were very nice and respectful. They called 4 days later to tell me they failed to send my urine test out for a culture... I'm disappointed that they did not follow through with the urine test."
— LocalityBiz User ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Norton Immediate Care Center — Apr 27, 2025
Information sourced from the clinic's website as of July 11, 2026.
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