Sunnyvale, CA Pediatricians | Sutter Health Doctors
Pediatrics • Sunnyvale, CA
Clinic Type
Pediatrics
Address
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Phone
855-398-1633
S3ContactCenterCBO@sutterhealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Sutter Health Physician Profile (Dr. Christine S. Chang): 4.9/5 (60)
- Sutter Health Physician Profile (Dr. Andrew M Ng): 4.9/5 (47)
- Sutter Health Physician Profile (Dr. Lori Kandel): 5/5 (32)
- Sutter Health Physician Profile (Dr. Kathryn Wheeler): 4.9/5 (36)
- Sutter Health Physician Profile (Dr. Nicole S. Ketterman): 4.9/5 (65)
- Birdeye (Sutter Health PAMF Sunnyvale): 2.3/5 (16)
Patients praise
- Many individual pediatricians maintain high patient satisfaction ratings (often 4.9-5.0 stars)
- Some patients report excellent experiences with specific medical procedures and clinicians
- Professional and caring interactions with individual physicians reported by some patients
Common complaints
- Billing and insurance processing issues (e.g., failure to submit pre-authorizations)
- Long wait times for appointments and at facilities
- Difficulty reaching staff or obtaining timely communication
- Limited parking availability at certain sites
- Concerns regarding administrative transparency and customer service responsiveness
"If I could leave less than one star I would. This review is not about the Doctors, all that I have seen have been a tentative and caring. My issue is with their billing and scheduling."
— Better Business Bureau (Sutter Health)"I had a procedure recently with Dr Jerry Lai. I had an excellent experience. For one of my 4 appointments he did run behind, but that was communicated to me in advance."
— Birdeye (Sutter Health PAMF)Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Kitty Lam, N.P. | Internal Medicine in Sunnyvale, CA | Sutter Health — Jun 26, 2026
- Dr. Hannah N Eliab | Pediatrician in Palo Alto, CA | Sutter Health — Jun 25, 2026
- Dr. Karen White | Obstetrician in Sunnyvale, CA | Sutter Health — Jun 12, 2026
- Dr. Margaret L Lau | Urgent Care Doctor in Mountain View, CA | Sutter Health — Jun 12, 2026
Information sourced from the clinic's website as of July 10, 2026.
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