Psychiatrists and Psychiatric Nurses in Tonawanda, NY
Psychiatry • Tonawanda, NY
Clinic Type
Psychiatry
Address
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Phone
+13156311172
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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Photos
What Patients Say
Overall sentiment across review platforms: mixed
- WebMD (Dr. Keri Karman, PMHNP): 5/5 (5 reviews)
- Healthgrades (Dr. John Napoli, MD): 3.7/5 (9 reviews)
- WebMD (Dr. Santhiapillai Fernando): 5/5 (1 review)
Patients praise
- Compassionate and attentive listening skills
- Personalized and collaborative treatment planning
- Patience in managing medications and trial-and-error processes
- Helpful and friendly front-desk staff in some settings
Common complaints
- Communication challenges and office responsiveness (e.g., difficulty reaching staff by phone)
- Perceived staff incompetence or lack of customer service in some instances
- Mixed patient feedback regarding specific clinic experiences
"I can say nothing negative about the practice. I should have gave this review years ago."
— LocalityBiz (Dale Association)"Dr. Napoli is a very caring, smart and compassionate doctor. ... some might think he isn't friendly but he's just not a man of many words."
— Healthgrades"The only issue I have had a few times is that sometimes they don't answer the phones, but I leave a message and they call me right back."
— LocalityBiz (Dale Association)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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