Provincetown Health Center - Outer Cape Health Services
Pharmacy Clinic • Truro, MA • Since 1987 • 1 location in Provincetown locations
About
Outer Cape Health Services (OCHS) operates three Cape Cod community health centers and pharmacies, serving about 17,000 patients annually. Key details relevant to your query: - Locations: Provincetown (HQ and a health center), Wellfleet (two sites), and Harwich Port. The Provincetown site is one of OCHS’s main locations. - Services: Primary and specialty care, behavioral health, pharmacy, WIC, and insurance enrollment assistance; no patient is denied due to inability to pay. - Mission and access: Non-profit serving all eight Outer Cape towns (Harwich, Brewster, Chatham, Orleans, Eastham, Wellfleet, Truro, Provincetown) with a focus on comprehensive healthcare and social services. - Affiliations: Affiliate of Beth Israel Deaconess Medical Center; partners with Cape Cod Healthcare. If you’re specifically looking for the Provincetown Health Center details, OCHS is the Provincetown location within the network, offering primary care, behavioral health, pharmacy, and related services, with the Provincetown site located at 49 Harry Kemp Way, Provincetown, MA 02657.
Clinic Type
Pharmacy Clinic
Address
49 Harry Kemp Way
Phone
508-487-9395
recruitment@outercape.org
Opening Hours
Monday 8am–5pm; Tuesday 8am–5pm; Wednesday 8am–5pm; Thursday 9am–6pm; Friday 8am–5pm; Saturday 9am–5pm; Sunday closed
Telehealth
https://www.outercape.org/services/telehealth/
Emergency Care
Emergency guidance via 911; Cape Cod Hospital 27 Park St, Hyannis, MA 02601
Services Offered
Technology & Equipment
Team
Insurance & Payment
Insurance counseling and enrollment assistance available
Self-pay, Insurance, Medicare/Medicaid (as applicable)
Languages Spoken
FAQs
What are the hours for Provincetown Health Center?
Mon–Fri 8am–5pm, Thu 9am–6pm, Sat 9am–5pm, Sun closed (subject to holiday adjustments)
What are the hours of operation?
Hours of Operation: Monday–Friday 8am–5pm; Saturday 9am–5pm; Sunday closed. Note: Open 11am–3pm on July 3rd for Independence Day observance and closing early at 1pm on July 4th.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye/Google: 4.2 out of 5 stars (aggregate) (198 reviews across multiple platforms)
- Yelp: 3.5 stars (33 reviews)
Patients praise
- High-quality clinical care when in-person interactions occur
- Professional and helpful conduct by front desk and medical staff during direct patient encounters
- Convenient walk-in services for non-complex needs, particularly for visitors
- Clean and accessible facility environment
Common complaints
- Difficulties with phone communication, including long hold times and automated answering services
- Administrative issues with scheduling, including last-minute cancellations and difficulty securing initial appointments
- Concerns regarding the management of specialist referrals and communication of referral status to patients
- Confusion and frustration regarding urgent vs. walk-in care services and associated billing practices
- Reports of high staff/physician turnover impacting continuity of care
"Interviews with... patients at OCHS revealed a few common themes: appointments that are canceled at the last minute, referrals to specialists that languish, and extreme difficulty getting answers over the phone."
— The Provincetown Independent (2024)"Second star because front desk staff themselves were very professional given the situation, because I know US health insurance system is broken for everyone, and because other reviews give the actual service high marks."
— LocalityBiz review"The staff and the doctor were most helpful. Dr. Fader contacted my EP team in Boston and we all developed a plan to follow. Dr. Fader phoned my a week later to check in on me. He has frequently called me on a weekend to discuss test results and my overall health."
— Birdeye review (Larry B.)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- OCHS Changes Provincetown Clinic Name to Reflect Primary Care and Insurance Guidelines - Outer Cape Health Services — Jul 21, 2025
- OCHS Wellfleet Walk In Change - Outer Cape Health Services — Nov 12, 2025
- Outer Cape Health renames urgent care to reflect primary care model — Aug 1, 2025
- Outer Cape Health renames center to avoid billing confusion — Jul 29, 2025
- Medicare Advantage Poses Painful Choices for Outer Cape Seniors - The Provincetown Independent — Jan 22, 2026
Information sourced from the clinic's website as of July 11, 2026.
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