Ascension Medical Group Providence at Lake Shore
Family Medicine • Waco, TX
Clinic Type
Family Medicine
Address
2100 Lake Shore Dr, Waco, TX 76708
Phone
(254) 537-6160
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Dr. John Shelton): 4.6/5 (55 reviews)
- Ascension Official (Dr. Patricia Wilcox): 4.9/5 (1,143 reviews)
- Ascension Official (Heather R. Branch, FNP): 5.0/5 (666 reviews)
- Vivian Health (Ascension Providence Hospital): 3.9/5 (42 reviews)
Patients praise
- Doctors are frequently described as thorough, attentive, and good listeners
- Staff friendliness and professionalism are often praised in office settings
- Convenient appointment scheduling and manageable wait times in outpatient settings
- Patients appreciate doctors who take their time and show genuine care
Common complaints
- Reports of poor communication from medical staff
- Allegations of inappropriate conduct by hospital staff
- Complaints regarding bedside manner and lack of doctor interaction during inpatient stays
- Reports of missing personal property
"Dr. Shelton has always been thoughtful & thorough. I never feel rushed and I do feel heard."
— Healthgrades (Dr. John Shelton)"Thorough, attentive care provided. Felt heard and that all of my concerns were addressed."
— Healthgrades (Ascension Medical Group Providence at Sanger)"The way she was treated was absolutely disgraceful! Not once did a doctor come see her!"
— MedicalRecords.com (Providence Health Center)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of July 11, 2026.
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