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Queen's North Hawaii Primary Care Clinic

4.1 out of 5 · 143 reviews

Family Medicine • Waimea, HI • Since 1859

About

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Summary: - The Queen’s Health Systems is a nonprofit health care organization headquartered in Honolulu, Hawaii, founded in 1859. - It operates in the Hospitals and Health Care industry, providing inpatient and outpatient psychiatric and general care across multiple facilities in Hawaii, including Queen’s North Hawaii Community Hospital. - Queen’s North Hawai‘i Community Hospital offers services such as rehabilitation (including lymphedema therapy) and general heart/cardiology imaging services, reflecting ongoing service expansion and care enhancements in North Hawai‘i. - Location of interest: Queen’s North Hawaiʻi Community Hospital (Waimea area) as part of The Queen’s Health Systems network. - Contact/overview notes: HQ at 1301 Punchbowl Street, Honolulu, HI; main phone 1-808-691-1000. Website: queens.org.

Clinic Type

Family Medicine

Address

65-1267 Kawaihae Road, Kamuela, Hawaii 96743

Phone

808-881-4745

Email

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Opening Hours

Hours: Monday – Friday 7:00 am – 5:00 pm

Website

https://www.queens.org/locations/primary-care/queens-north-hawaii-primary-care-clinic/

Telehealth

Telehealth available

Emergency Care

If you’re having a medical emergency, please call 9-1-1 immediately.

Services Offered

  • Injury and wound care
  • General health issues
  • Preventive medicine and education
  • Specialist referrals
  • Telehealth
  • Neurology care
  • Pediatric Care
  • Pulmonology care
  • Routine check-ups or physicals
  • Same-day urgent care appointments (for established patients)
  • Native Hawaiian Health: Kahu A Ola
  • Customized care for patients and their ‘ohana managing chronic diseases
  • Individual and group therapy
  • Infectious Diseases
  • Sports and work physicals
  • Women's health and family planning
  • Psychiatry and counseling including: individual, couples, family and group therapy
  • Medication and symptom management
  • Stress identification and management
  • Psychosocial support
  • Integrating Native Hawaiian culture and traditions into treatment of behavioral/mental health

Team

  • Kathleen L. Mah, MD — Primary Care Provider

Insurance & Payment

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Languages Spoken

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Social Media

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Photos

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What Patients Say

Overall sentiment across review platforms: mixed

  • aggregated review data: 4.1/5 (143)
  • Vivian Health (professional/facility reviews): 4.6/5 (14 reviews)
  • Medicare.gov (care compare metrics): 85% (Patients' rating of clinicians) (N/A)

Patients praise

  • praise for compassionate and caring individual nursing and medical staff
  • efficient treatment in the emergency department for some patients
  • thorough communication and kind service mentioned in some reviews

Common complaints

  • concerns regarding high billing costs for procedures
  • reports of negative interactions in the emergency department

"Dr. Au is an incredible provider and you know he truly cares about you as both a..."

— Yelp review for Thomas Au, MD - Queen's North Hawaii Primary Care Clinic

"This kind of price gouging is criminal and inexcusable... It is horrendous how you are taking advantage of patients..."

— Review of Queen's North Hawai'i Community Hospital

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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