Queen's North Hawai'i Primary Care Clinic
Primary Care • Waimea, HI • Since 1859
About
Summary: - The Queen’s Health Systems is a nonprofit health care organization headquartered in Honolulu, Hawaii, founded in 1859. - It operates in the Hospitals and Health Care industry, providing inpatient and outpatient psychiatric and general care across multiple facilities in Hawaii, including Queen’s North Hawaii Community Hospital. - Queen’s North Hawai‘i Community Hospital offers services such as rehabilitation (including lymphedema therapy) and general heart/cardiology imaging services, reflecting ongoing service expansion and care enhancements in North Hawai‘i. - Location of interest: Queen’s North Hawaiʻi Community Hospital (Waimea area) as part of The Queen’s Health Systems network. - Contact/overview notes: HQ at 1301 Punchbowl Street, Honolulu, HI; main phone 1-808-691-1000. Website: queens.org.
Clinic Type
Primary Care
Address
65-1267 Kawaihae Road, Kamuela, Hawaii 96743
Phone
808-881-4745
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Opening Hours
Monday – Friday 7:00 am – 5:00 pm
Telehealth
Available
Emergency Care
9-1-1 in case of medical emergency
Services Offered
Insurance & Payment
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Phone-based scheduling assistance may be available, Walk-ins not specified, Same-day urgent care appointments for established patients (implies in-network billing)
Languages Spoken
FAQs
What services are offered at the Primary Care Clinic?
Injury and wound care, general health issues, preventive medicine and education, specialist referrals, telehealth, neurology care, pediatric care, pulmonology care, routine check-ups or physicals, same-day urgent care for established patients, Native Hawaiian health: Kahu A Ola, and behavioral/mental health services.
How can I contact for appointments?
Contact via address or phone number provided; if emergency, call 9-1-1.
What are the clinic hours?
Hours: Monday – Friday 7:00 am – 5:00 pm.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- aggregated review data: 4.1 out of 5 (143)
- Vivian Health: 4.6 out of 5 (14)
- U.S. News & World Report: 89% willing to recommend
Patients praise
- caring and attentive nursing staff
- efficient and kind emergency department staff in some cases
- individual providers (e.g. Dr. Thomas Au) praised for personalized care
- clear communication and information during care episodes
Common complaints
- concerns about emergency department competence
- unhelpful or rude nursing staff communication regarding medication refills
- long wait times or poor triage processes
"Dr. Au is an incredible provider and you know he truly cares about you as both a..."
— Yelp review for Thomas Au, MD"Very unhelpful nursing staff. I ran out of medication, and called to ask who to contact in order to get more... I was told that once I left the hospital I was no longer any concern of theirs..."
— Patient review on Waimea-Hawaii.uscompanies.net"The ER Doc... suggested my limb, back and abdominal pain was anxiety... All in all, it was an awful experience. This ED Department is not competent."
— Patient review on Promallu.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Rehabilitation – The Queen′s Health Systems — Jun 15, 2026
- Queens North Hawaii Community Hospital - Medicare — Dec 19, 2025
Information sourced from the clinic's website as of July 11, 2026.
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