MultiCare
Multi-Specialty • Washington, DC
About
MultiCare Health System is a nonprofit health care system based in Tacoma, Washington. It operates eight hospitals and numerous clinics across Washington state, including Indigo Urgent Care (rebranded to Indigo Health for primary care in 2022). The system merged with Overlake Medical Center in 2024 and has announced plans to acquire Samaritan Health Services (Oregon) in 2025. Known for not-for-profit status, MultiCare provides a wide range of services through hospitals, urgent care centers, and affiliated care networks. It employs thousands of staff across Washington and maintains a broad network of locations, with its headquarters in Tacoma and additional offices in the broader Puget Sound region. Notable recent developments include a 2026 settlement related to billed procedures under investigation. For clinicians and job seekers, MultiCare offers numerous employment opportunities and training programs.
Clinic Type
Multi-Specialty
Address
315 Martin Luther King Jr. Way, Tacoma, WA 98415, US
Phone
+18005521419
annualgiving@multicare.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Better Business Bureau (BBB): 1.08/5 stars
- Yelp: 2.5/5 stars (1,030 reviews)
- Birdeye (Indigo Urgent Care): 4.8/5 stars (3,397 reviews)
- US News & World Report (Tacoma General): 3/5 stars (Patient Experience Score)
Patients praise
- Prompt and professional care reported by some patients in urgent care settings
- Positive experiences with specific doctors who are described as compassionate and patient listeners
- Good hospital cleanliness ratings in some facilities
- High willingness to recommend among a majority of patients in specific hospital settings
Common complaints
- Difficulties with billing and administrative issues
- Poor communication and lack of follow-up from management regarding complaints
- Perceived lack of compassion or indifferent care from certain providers and staff
- Frustration with appointment scheduling and provider assignment policies
- Issues with hospital noise levels and responsiveness of staff
"Refuse to work with you on any issue. Asked for one minute of doctors time just to ask something quick and said I needed an appointment. Also I paid with wrong credit card and asked to be refunded so could pay with different card and they said they would not do that."
— Better Business Bureau Review"I received indifferent and incompetent care when I was very sick, so I wrote a review on Google Maps. Somebody responded saying that a manager would contact me. Nobody contacted me."
— PissedConsumer Review"They took great care of my son and diagnosed his strep throat. Thank you all so much!"
— Birdeye (Indigo Urgent Care) ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New Mary Bridge Children’s Hospital Opens in Tacoma - MultiCare Newsroom — May 18, 2026
- MultiCare Indigo Urgent Care Opens Second Tri-Cities Clinic in Kennewick — Feb 2, 2026
- New Yakima neighborhood emergency department - MultiCare Newsroom — Nov 3, 2025
- MultiCare Primary Care in Kent features new model for patients | Kent Reporter — Mar 31, 2026
- Tacoma’s Mary Bridge prepares for May 16 opening | Tacoma News Tribune — Apr 28, 2026
Information sourced from the clinic's website as of July 11, 2026.
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