Primary Care - Waterbury
Primary Care • Waterbury, CT • 1 Waterbury location listed (Waterbury - East Main Internal Medicine, Waterbury - East End Primary Care, Waterbury) locations
Clinic Type
Primary Care
Address
133 Scovill Street, Suites 209/306 | Waterbury, CT 06706
Phone
203-709-3800
privacyofficer@trinity-health.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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FAQs
What is the easiest way to get started with scheduling?
Schedule online. Links to schedule and appointment are available directly under each physician’s profile.
Is there a concierge line for scheduling?
Yes. Call 833-C-YOU-NOW (833-296-8669) for scheduling assistance.
Is there a form to contact for scheduling without calling?
Yes. Fill out the Contact Us form and we’ll take care of scheduling an appointment for you.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Oak Street Health Waterbury (official site): 3.37/5 (19)
- Birdeye (Saint Mary's Hospital Family Health Center): 3.9/5 (129)
- Chamber of Commerce (East End Primary Care): 4.8/5 (81)
- Birdeye (Oak Street Health): 3.8/5 (16)
- Ratings.MD / Trinity Health of NE (Dr. Kathleen Burlison): 4.9/5 (310+)
Patients praise
- Professional and kind demeanor of physicians
- Doctors who take time to listen to patient concerns
- Compassionate and thorough care provided by specific practitioners
- Efficiency and quick lab results at certain locations
Common complaints
- Difficulty reaching the front desk via phone
- Long wait times at the office
- Perceived unhelpfulness or rudeness of administrative staff
- Issues with referrals, billing, and communication follow-up
- Reports of being treated dismissively or feeling unvalued
"I appreciated Dr. Borgusky's professional and kind demeanor. She took the time to listen and immediately contacted my other doctors and started workup."
— Birdeye (Saint Mary's Hospital)"Had me and my 2year old waiting for hours... One of the receptionist "checked us in" and actually didn't . She was busy talking instead of paying attention to her job."
— LocalityBiz (Community Health Center, Inc.)"I would give this place a ZERO if I could. I went as a 1st time patient (consultation) to establish a PCP. My Insurance was charged twice. One for the consulatation and another charge for a physical that was NEVER done."
— LocalityBiz (East End Primary Care)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Philip A. Mongelluzzo, MD - Internal Medicine Physician in Waterbury, CT — May 14, 2026
- Dr. Kathleen P. Burlison, MD - Internal Medicine Physician in Waterbury, CT — May 14, 2026
- Dr. Ralph V. Tremaglio, MD - Internal Medicine Physician in Waterbury, CT — May 14, 2026
- Eliza Outtrim - Nurse Practitioner in Waterbury, CT — May 14, 2026
- Health needs of poor and aging residents challenge Waterbury hospitals — Apr 18, 2026
Information sourced from the clinic's website as of July 11, 2026.
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