Behavioral and Mental Health | Waukesha, WI - ProHealth Care
Mental Health Clinic • Waukesha, WI • Since 1914
About
- ProHealth Care is a nonprofit health system based in Waukesha, WI, offering comprehensive medical services including behavioral and mental health care through its Waukesha facilities. - Services likely cover inpatient/outpatient psychiatric care, counseling, and support for mood/anxiety disorders, and coordinated care within the ProHealth Care system. - The organization operates multiple facilities in the Waukesha area (and Oconomowoc) and emphasizes patient-centered care, with a culture described as welcoming and supportive. - Contact: Main county resources and hospital campuses in Waukesha (HQ at N17 W24300 Riverwood Dr., Waukesha, WI 53188). Main phone line options listed across several departments.
Clinic Type
Mental Health Clinic
Address
721 American Ave., Suite 406, Waukesha, WI 53188
Phone
262-928-4036
CustomerRelationsOnlineInquiry1@phci.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
If you’re worried you might hurt yourself or someone else, call 9-1-1 or visit the closest emergency room for immediate care.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the contact details for ProHealth Care's Behavioral Health Services?
Phone: 262-928-4036. Location on Waukesha Memorial Hospital campus: 721 American Ave., Suite 406, Waukesha, WI 53188.
Do I need a referral for behavioral and mental health services at ProHealth Care?
Yes, you’ll need a referral for behavioral and mental health services. Talk to your ProHealth Medical Group primary care doctor, or call our screening and assessment team at 262-928-4036.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- ProHealth Care (Behavioral and Mental Health | Waukesha, WI page): 4.9 / 5 (Based on 69 reviews)
- ProHealth Care (Lisa Drew, APNP | Psychiatry, Waukesha): 4.8 / 5 (Based on 71 reviews)
- ProHealth Care (Janine Kolinski, APNP | Psychiatry, Waukesha): 4.7 / 5 (Based on 44 reviews)
- Recovered (ProHealth Care Behavioral Health Services, Waukesha): 4.03 / 5 (Trustscore) (Based on user reviews and accreditations (per site methodology))
- Yelp (Prohealth Care Medical Centers, Waukesha): 2.1 (12 reviews) (12 reviews)
- Birdeye (ProHealth Care, Waukesha): 4.8 star rating (1,895 reviews)
Patients praise
- High patient/provider ratings for behavioral health services and individual psychiatry providers
- Perceived helpfulness/compassion and professional care in individual provider reviews
- Reported positive appointment experiences (including video visits)
Common complaints
- Billing and billing-staff complaints (rude billing department; difficulty resolving billing errors/overbilling)
- Communication/access issues (difficulty getting in contact; unreturned messages; long waiting; reception unprofessional)
- Some low ratings/reviews on third-party platforms suggesting dissatisfaction
"“Patient Rating 4.9 / 5 (Based on 69 reviews)”"
— ProHealth Care “Behavioral and Mental Health | Waukesha, WI” page"“Great job check in through the appointment. Really nice facilities as well.”"
— mappca.com “ProHealth Care - Waukesha County” review text"“Wish I could give less then 1 star for the billing department. They are extremely rude and do not do anything to assist with billing errors.”"
— Birdeye “ProHealth Care - 1,895 Reviews” review textSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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