SSM Health Eye Care
Eye Clinic/Ophthalmology/Optometry • Waupun, WI
About
SSM Health Eye Care in Waupun, Wisconsin is a comprehensive eye clinic offering ophthalmology, optometry, contact lenses, and a full-service optical store. Services include pediatric and adult eye exams, eye disease management, refractive and cataract surgery consultations, glaucoma diagnosis and treatment, guaranteed contact lens fitting, and eyewear with a one-year warranty on frames and lenses.
Clinic Type
Eye Clinic/Ophthalmology/Optometry
Address
Eye Care Services, Waupun, WI
Phone
920-324-8030
community.benefits@ssmhealth.com
Opening Hours
Optical Shop Hours: Monday 8:00 am - 12:30 pm; 1:00 pm - 4:30 pm; Tuesday 8:00 am - 12:30 pm; 1:00 pm - 4:30 pm; Wednesday 8:00 am - 12:30 pm; 1:00 pm - 4:30 pm; Thursday 8:00 am - 12:30 pm; 1:00 pm - 4:30 pm; Friday 8:00 am - 12:30 pm; 1:00 pm - 4:30 pm; Saturday, Sunday, Holidays: CLOSED
Services Offered
Insurance & Payment
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cash, credit card, insurance accepted
Languages Spoken
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FAQs
What services are offered?
A comprehensive eye clinic offering ophthalmology, optometry, contact lenses and a full-service optical store.
What specific eye care services are available?
Comprehensive pediatric and adult eye exams; pediatric and adult eye disease management and care; refractive and cataract surgery consultations and post-op care; glaucoma diagnosis and treatment; guaranteed contact lens fitting; latest fashion eyewear with a one-year warranty on all frames and lenses.
Is there an optical shop and what are its hours?
Yes, there is a full-service optical department with hours listed under Optical Shop Hours: Monday–Friday 8:00 am–12:30 pm; 1:00 pm–4:30 pm; closed Saturday, Sunday, and Holidays.
Where is SSM Health Eye Care located?
608 W. Brown St., Waupun, WI 53963.
What are the optical shop hours by day?
Monday: 8:00 am - 12:30 pm; 1:00 pm - 4:30 pm; Tuesday: 8:00 am - 12:30 pm; 1:00 pm - 4:30 pm; Wednesday: 8:00 am - 12:30 pm; 1:00 pm - 4:30 pm; Thursday: 8:00 am - 12:30 pm; 1:00 pm - 4:30 pm; Friday: 8:00 am - 12:30 pm; 1:00 pm - 4:30 pm; Saturday, Sunday, Holidays: CLOSED.
Commitments
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- SSM Health Provider Profile: 4.8 out of 5 stars (based on 53 ratings/18 reviews) for Dr. Farzana Akter (53 ratings, 18 reviews)
- SSM Health Provider Profile for Dr. Bryce Aul: 4.9 out of 5 stars
Patients praise
- High satisfaction with specific eye care providers (e.g., Dr. Akter, Dr. Aul) for being knowledgeable, thorough, and compassionate
- Appreciation for the convenience of local access to comprehensive eye care and surgery services
- Positive feedback regarding clear explanations of medical conditions and care options
- Staff recognized for kindness, compassion, and taking time to listen to patients
Common complaints
- Inadequate or ineffective complaint resolution processes, particularly regarding billing issues
- Reports of unprofessional, uncaring staff or poor customer service in broader hospital settings
- Concerns about administrative processes, such as perceived run-around on the telephone
"The care and compassion I have received has always been five stars. They are very constant in their attitude. You can tell this is more than just a job for them. They have a sense of family here."
— Waupun Pioneer News guest columnist"Dr Akter took the time to walk me through the changes going on with my eyes and how to proceed with glasses. I really appreciate it!"
— Patient review for Dr. Farzana Akter"This place has become very disrespectful and they play on the telephone and do run around games instead of taking care of the patients..."
— Patient feedback for SSM Health Waupun Memorial HospitalSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New SSM Health Sun Prairie Outpatient Center dedicated | SSM Health — Dec 1, 2025
- SSM Health partners with Madison College, Wisconsin Workforce Development for registered ophthalmic | SSM Health — Dec 1, 2025
- SSM Health breaks ground on new outpatient center in Sun Prairie | SSM Health — Dec 1, 2025
- Waupun Memorial Hospital among 277 top hospitals for patient experience | SSM Health — Dec 1, 2025
Information sourced from the clinic's website as of July 11, 2026.
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