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Hartford HealthCare Medical Group

Primary Care • West Hartford, CT

About

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Hartford HealthCare Medical Group Primary Care - West Hartford is a primary care clinic located at 336 North Main Street in West Hartford, Connecticut. The clinic offers primary care services and is staffed by physicians and physician assistants including specialists in internal medicine and family medicine.

Clinic Type

Primary Care

Address

336 North Main Street West Hartford, CT 06117

Phone

8606964400

Email

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Opening Hours

Mon-Fri 8am-6pm

Website

https://hartfordhealthcaremedicalgroup.org/locations/location-details?id=a1pj0000000p2pyeaq

Emergency Care

In an emergency, call 911

Services Offered

  • Primary Care

Team

  • Laura Celeste Black, MD — Physician
  • Timothy James Holsbeke, PA-C — Physician Assistant
  • Florence Marie Jaffa, DO — Doctor of Osteopathic Medicine

Insurance & Payment

—

Languages Spoken

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FAQs

What is the address for this location?

336 North Main Street, West Hartford, CT 06117

Social Media

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Photos

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What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades (Dr. Andres Makarem): 4.6/5 (10 reviews)
  • Vitals (Dr. Jack A. Schmetterling): 4.5/5 (12 reviews)
  • Yelp (Hartford HealthCare Medical Group, West Hartford): Not explicitly stated, but generally mixed to low for the group practice (59 reviews)

Patients praise

  • Praise for specific physicians and providers for being attentive and knowledgeable
  • Good patient-provider communication with specific doctors
  • Professional and smooth office visits for some patients

Common complaints

  • Communication issues with staff (difficulty getting return calls)
  • Dissatisfaction with front desk and administrative support
  • Concerns regarding billing, insurance, and corporate policies
  • Complaints about prescription management and appointment cancellations

"Been coming here for over a decade. I've experienced several doctors and they are all wonderful. Never had any problems with the front desk either. Love this place and everyone I've met there!"

— LocalityBiz review

"Communication [is] severely lacking. On multiple occasions, it has taken five to seven days to received a return call - long after the my symptoms has subsided."

— Yelp review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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