Urology in Palm Beach, FL
Urology • West Palm Beach, FL
Clinic Type
Urology
Address
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Phone
305-243-2900
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- WebMD, Vitals, Healthgrades, US News, and BirdEye: Individual urologist ratings generally range from 3.0 to 4.7 out of 5 stars across major platforms (Healthgrades, WebMD, Vitals, US News) (Review counts vary significantly by provider, ranging from a few reviews to several hundred for larger practices)
Patients praise
- Many patients appreciate the clinical knowledge and surgical skill of their urologists
- Providers are often described as thorough in explaining medical conditions and treatment plans
- Some patients highlight positive, compassionate bedside manner and effective, patient-centered care
Common complaints
- Administrative and scheduling issues, including long wait times and poor communication from office staff
- Perceived lack of bedside manner or dismissive attitudes from some providers
- Specific complaints regarding surgical outcomes and follow-up care in isolated negative reviews
"Dr Hellerstein May be a great doctor (I don’t know) but he is very mechanical and cold. His office is run very poorly. I’ve never waited less than 30 minutes as he is always late."
— WebMD Patient Review"He spent a lot of time with us, we did NOT feel rushed at all, he was great explaining to my son, talking with him, made him feel comfortable and that's hard to do... above and beyond."
— Vitals Patient Review"Doctor Portella is a great doctor, he is good with patients, but office manager booking to many patients as the same time... office staff is very poor in manager if this continue the doctor will lose many patients."
— BirdEye Patient Review for Palm Beach Urology AssociatesSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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