Ozarks Healthcare Behavioral Health Center
Behavioral Health • West Plains, MO • Since 1959
About
Ozarks Healthcare is a nonprofit health system based in West Plains, Missouri, serving an eight-county area in south-central Missouri and north-central Arkansas. The organization operates a 114-bed acute care hospital plus family medicine and specialty clinics, rehabilitation and home care services, and a behavioral health program. With over 1,300 employees (increasing to about 1,500), Ozarks Healthcare provides comprehensive behavioral health services as part of its integrated care offerings. The main campus is at 1100 Kentucky Ave., West Plains, MO 65775. Contact: publicrelations2@ozarksmedicalcenter.com; 417-256-9111.
Clinic Type
Behavioral Health
Address
23 Parkway 1211 Porter Wagoner Blvd., West Plains, MO 65775
Phone
417-257-6762
Brittany.Simers@Ozarksmedicalcenter.com
Opening Hours
Sunday: Closed; Monday: 7:30AM–4:00PM; Tuesday: 7:30AM–4:00PM; Wednesday: 7:30AM–4:00PM; Thursday: 7:30AM–4:00PM; Friday: 7:30AM–4:00PM; Saturday: Closed
Emergency Care
24-hour phone access for emergency mental health situations; call 417-505-7845
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Hospital aggregate): 3.9 out of 5 stars (aggregate for hospital) (479 reviews)
- Birdeye/Google (Therapies department): 4.9 out of 5 stars (aggregate for therapies) (408 reviews (Google))
- Healthgrades (Hospital): 64% of patients give a rating of 9 or 10
- PissedConsumer: 1.0 out of 5 stars (1 review)
Patients praise
- Staff described as compassionate and kind in some specialty areas
- Accessible mental health services including crisis support and walk-in options
- High aggregate ratings for specific therapy departments
Common complaints
- Reports of unsympathetic or unprofessional staff conduct in emergency departments
- Patient experience ratings slightly below national averages in some metrics
- Isolated complaints regarding dismissive treatment of elderly patients
"Having cancer is stressful enough, but Dr. Gillette and her team... have made such a difficult journey so much easier. Everyone on the staff is kind, compassionate, and truly goes above and beyond to care for their patients."
— Healthgrades user review for Ozarks Healthcare physician"But the male ER doctor was not sympathetic. When she asked if there was anything they could do for her pain, he said "well eventually you die and that takes care of the pain.""
— PissedConsumer user review regarding Ozarks Healthcare ER experienceSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Ozarks Healthcare Behavioral Health Center to Host Free Crisis Intervention Team (CIT) 40-Hour Training - Ozark Radio News — Oct 19, 2025
- Ozarks Healthcare to host free crisis intervention training | West Plains Daily Quill — Oct 21, 2025
- Ozarks Healthcare to host Project Homeless Connect in West Plains | Howell County News — Jan 20, 2026
- "A Beautiful Mess" ART EXHIBIT FEATURED DURING Mental Health Awareness Month | Howell County News — Mar 31, 2026
- Project Homeless Connect Scheduled for January 29th - Ozark Radio News — Jan 13, 2026
Information sourced from the clinic's website as of July 11, 2026.
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